Customer Service Manager - Training/Quality Manager
Colibri GroupFull Time
Junior (1 to 2 years)
MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.
Reporting to the Manager of Customer Education, the Customer Education Manager will be responsible for designing, producing, and maintaining educational content for MaintainX’s customer education channels, including the customer academy and video library. This role will focus on developing content that enables MaintainX users to develop core competencies through certifications and learning paths constructed from eLearning modules. In this role, you will work closely with the Client Success, Product, and Marketing teams to understand the educational needs of our customers and integrate those insights with our organizational vision to develop high-quality skill-based content.
The Customer Education team makes it our mission to ensure that any knowledge customers need in order to achieve their goals with MaintainX is at their fingertips. We apply a humble and empathetic design methodology that keeps the deskless workforce at the center of everything we do. We deliver content through eLearning and instructor-led training channels to educate MaintainX customers in the medium that best suits their needs. Above all, we have an unwavering commitment to quality and accuracy that is reflective of MaintainX’s world-class product.
SaaS platform for maintenance management
MaintainX provides a digital platform designed for maintenance and operations management, primarily targeting industrial clients in sectors like manufacturing and food and beverage. The platform operates as a software-as-a-service (SaaS) solution, enabling businesses to track both reactive maintenance, which addresses issues as they arise, and preventive maintenance, which involves regular checks to avoid problems. MaintainX enhances operational efficiency by incorporating artificial intelligence for tasks such as real-time inventory management and asset management. Unlike many competitors, MaintainX offers an open API for easy integration with existing systems and provides educational resources through its Academy to help clients fully utilize the platform. The company's goal is to drive digital transformation in maintenance and operations, improving productivity and reducing manual work for its users.