Customer Service Manager - Training/Quality Manager
Colibri GroupSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, SaaS, Workflow Management, IoTIndustries
Requirements
Candidates must have a minimum of five years of experience in an education-related role, such as Customer Education, Training & Enablement, Learning & Development, or teaching. A minimum of three years of experience developing eLearning content is required, along with proficiency in video production tools like Camtasia and course authoring tools like Articulate. Familiarity with learning management systems and experience collaborating with subject matter experts for content ideation and review are essential. The role also requires a strong ability to communicate technical concepts clearly and an acute eye for detail in grammar, aesthetics, and consistency. Experience in industrial maintenance, manufacturing, or with CMMS/Enterprise Asset Management systems, as well as certifications like CMRP or CRE, are considered advantageous.
Responsibilities
The Customer Education Manager will be responsible for defining educational content requirements in consultation with subject matter experts to support customers' development of key skills. This role involves researching customer personas to understand learning motivations, using instructional design models like ADDIE and SAM to develop content for new and existing features, and regularly auditing educational channels such as the MaintainX Academy and Video Library for content updates. The manager will develop and execute a content maintenance strategy aligned with the product roadmap and customer engagement, help define the Customer Education roadmap, and provide consultation to other team members on curriculum and content design.
Skills
Instructional Design
Content Development
eLearning
ADDIE Model
SAM Model
Customer Education
MRO
Product Adoption
Content Strategy
Curriculum Development
Learning Paths
Certifications
MaintainX
SaaS platform for maintenance management
About MaintainX
MaintainX provides a digital platform designed for maintenance and operations management, primarily targeting industrial clients in sectors like manufacturing and food and beverage. The platform operates as a software-as-a-service (SaaS) solution, enabling businesses to track both reactive maintenance, which addresses issues as they arise, and preventive maintenance, which involves regular checks to avoid problems. MaintainX enhances operational efficiency by incorporating artificial intelligence for tasks such as real-time inventory management and asset management. Unlike many competitors, MaintainX offers an open API for easy integration with existing systems and provides educational resources through its Academy to help clients fully utilize the platform. The company's goal is to drive digital transformation in maintenance and operations, improving productivity and reducing manual work for its users.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$90.3MTotal Funding
SERIES_CCompany Stage
Industrial & Manufacturing, Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Company Equity
Stock Options
Risks
Emerging startups with similar SaaS solutions could erode MaintainX's market share.
Rapid technological advancements may strain MaintainX's resources to stay competitive.
Economic downturns in key industries could reduce spending on maintenance software.
Differentiation
MaintainX offers a comprehensive IoT-enabled maintenance platform for industrial teams.
The platform integrates AI to enhance predictive maintenance and operational efficiency.
MaintainX provides an open API for seamless integration with existing business systems.
Upsides
MaintainX raised $50M in Series C funding, boosting its growth potential.
The trend towards predictive maintenance aligns with MaintainX's AI-powered features.
Increased IoT adoption in industries drives demand for MaintainX's solutions.
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