Customer Success Enablement Manager

About EvenUp

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact.

Role Overview

Salary: $112K Location Type: Remote Employment Type: FullTime

EvenUp is hiring a Customer Success Enablement Manager to build and own enablement programs for our growing CS team. Reporting to the Director of GTM Enablement, this person will be responsible for designing and executing onboarding and ongoing training to help CSMs ramp quickly, retain customers, and drive expansion. You’ll work cross-functionally with Customer Success, Product Marketing, and Revenue Enablement to create scalable programs that improve team performance and customer outcomes.

We’re looking for someone who has been a CSM at a B2B SaaS company and has experience building enablement programs from the ground up. You should be comfortable navigating ambiguity, operating with limited resources, and moving quickly to deliver value. This is a high-impact role for someone who knows what good CS looks like and can translate that into effective training and content.

Remote - US: This is a remote role that can be based anywhere in the United States.

What you'll do

• Design and manage onboarding programs for new CSMs
• Build and deliver ongoing enablement (everboarding) for the CS team
• Partner with CS leadership to identify training needs and success metrics
• Tailor existing enablement content to fit CS workflows and goals
• Act as the primary enablement contact for Customer Success

What we look for

• Experience as a CSM at a B2B SaaS company, with enablement ownership
• Proven ability to build programs from scratch in fast-paced environments
• Strong communication and cross-functional collaboration skills
• Comfort with ambiguity and a “figure-it-out” mindset
• Passion for helping CS teams scale and improve performance

Notice to Candidates

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com or no-reply@ashbyhq.com email address.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto