Customer Care Representative I at Elevance Health

New Hyde Park, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

HS diploma or equivalent
Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background

Responsibilities

Successfully complete required basic training
Perform basic job functions with help from co-workers, specialists, and managers on non-basic issues
Respond to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims
Analyze problems and provide information/solutions
Operate a PC/image station to obtain and extract information; document information, activities, and changes in the database
Thoroughly document inquiry outcomes for accurate tracking and analysis
Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Research and analyze data to address operational challenges and customer service issues
Provide external and internal customers with requested information
Under immediate supervision, receive and place follow-up telephone calls/e-mails to answer routine customer questions
Use computerized systems for tracking, information gathering, and troubleshooting
Seek, understand, and respond to the needs and expectations of internal and external customers

Skills

Customer Service

Insurance Benefits

Claims Processing

Eligibility Verification

Provider Contracts

Telephone Support

Email Communication

Data Entry

Database Management

Troubleshooting

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees