[Remote] Manager, Customer Operations (Inbound Virtual Contact Center) at Jerry

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Biotechnology, AutomotiveIndustries

Skills

Key technologies and capabilities for this role

Customer OperationsVirtual Contact CenterPerformance ManagementLeadershipSalesServiceWorkflow OptimizationProblem SolvingContinuous ImprovementAccountability

Questions & Answers

Common questions about this position

What is the team size this role manages?

The role is responsible for driving execution across onshore sales and service teams consisting of approximately 50 agents.

Is this a remote position?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills or qualities are essential for success in this role?

Candidates must thrive in a fast-paced, high-volume environment, lead through structure, accountability, and continuous improvement, take ownership of frontline performance, hold a high bar for results, and excel at root cause problem solving.

What is the company culture like at Jerry?

Jerry offers a talent-dense environment with brilliant leaders and teammates from top companies, focused on high-performance culture, career acceleration, and disrupting a massive market in a fast-paced startup setting.

Jerry

Digital platform for car insurance and services

About Jerry

Jerry is a digital platform that helps car owners manage their expenses by providing a mobile app called AllCar™. This app allows users to compare insurance policies, refinance car loans, and monitor repair costs, while also rewarding good driving habits. Jerry stands out from competitors by offering a user-friendly experience that can lead to significant savings, with some users reporting reductions in insurance payments of up to $300 per month. The company's goal is to simplify car ownership by providing a comprehensive solution for insurance, financing, and maintenance.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$222.8MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer Software, FintechIndustries

201-500Employees

Benefits

401K / Retirement Plan

Performance Bonus

Dental Insurance

Health & Wellness Package

Paid Time Off

Risks

Data privacy scrutiny may challenge Jerry's operations and regulatory compliance.

Rising pedestrian accidents could increase insurance premiums, affecting competitive rates.

New features like GarageGuard require significant investment, straining financial resources.

Differentiation

Jerry offers a comprehensive app for car insurance, loans, and maintenance.

The AllCar™ App rewards users for safe driving habits, enhancing user engagement.

Jerry simplifies car ownership with a seamless process for switching insurance providers.

Upsides

Recent $110M funding boosts Jerry's service expansion and tech infrastructure.

AI integration in insurance comparison enhances personalized offerings and customer satisfaction.

GarageGuard and DriveShield features attract users with comprehensive car management solutions.

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