Customer Care and Order Operations Manager at Medtronic

Ho Chi Minh City, Ho Chi Minh City, Vietnam

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Lead strategic direction and operational management for Vietnam Customer Care & Order Operations
Exceed overall customer service expectations and fulfill Medtronic goals for Service, Cost, Quality, Inventory, Revenue, OHS, and ID&E
Manage order management, Field Inventory, Go-direct/Forward Stocking Location activities, Order to Cash program management & deployment for transactional and non-clinical customers

Responsibilities

Manage Customer Contact Centre
Handle Order Management
Manage SAM services (as applicable)
Oversee Field Inventory
Deploy Order To Cash initiatives
Manage FSL / Go Direct Activity
Conduct Localization Due Diligence & Execution
Interface with Customer Care COE’s, OU’s, RLM’s, SAM’s, Comm Ops, Sales ops, marketing, GSC Plan/Deliver/Trade, Other Regions & Functions
Contribute to channel, Go-direct, and Offer To Cash strategy, linking with APAC & SEA Customer Care & Order Operations strategy within Vietnam CC & OO team
Act as key business partner in Vietnam CCOO org, orchestrating end-to-end offer to cash journey for seamless transactional customer experience
Ensure efficient operational performance and resource deployment
Deploy standards (systems, processes, tools) within Vietnam
Deliver on regional and Global Customer Care annual goals & objectives, including KPIs/targets for Service/SLA related to order management, Cost, Inventory, Revenue enablement, OHS, ID&E, Quality, Safety
Maintain close partnership with commercial organizations (SAM, OU’s) to enable Vietnam Revenue targets
Orchestrate end-to-end customer order fulfilment process with GSC functions: Demand Planning, Supply Network and DRP Planning, Deliver Operations, Trade Operations
Partner closely with Customer Care COE’s on creation of global standards
Collaborate with GO&SC for supply and visibility of inventory and supply recovery
Ensure all quality processes are followed and adhered to
Ensure financial targets are achieved

Skills

Customer Service Management

Order Operations

Operations Management

Strategic Planning

Team Leadership

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees