Customer architect at Writer

Austin, Texas, United States

Writer Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, TechnologyIndustries

Skills

Key technologies and capabilities for this role

APIKnowledge GraphRAGLLMCustom TemplatesAI GuardrailsGraph-based RAGData StructuresIntegrations

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

The position is hybrid and based in San Francisco, New York City, Austin, Chicago, and London.

What is the salary for the Customer Architect position?

This information is not specified in the job description.

What skills or qualities are ideal for this Customer Architect role?

The role is ideal for builders with a strong technical mindset, positivity, curiosity, and the ability to build champions.

What does Writer's company culture emphasize?

Writer grows by helping users write better and faster, values positivity, curiosity, and building champions, and is recognized as a top 50 AI company by Forbes and a best place to work by Inc. Magazine.

Who does the Customer Architect report to?

The role reports to the VP of Customer Success.

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.
Google's Gemini AI integration in Workspace could overshadow Writer's offerings.
High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.
Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.
Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.
Growing demand for AI-driven content personalization aligns with Writer's offerings.
Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

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