Candidates should possess a strong understanding of customer architecture principles and experience working with large enterprises, demonstrating a builder mentality and a passion for AI and LLMs. Experience with API integrations and knowledge of the AI landscape are highly beneficial.
As a Customer Architect, you will partner with customers to identify and create solutions to meet their business needs, including developing custom templates and utilizing Writer’s APIs. You will scope customer requirements, validate technical feasibility, own the implementation of customized solutions, and communicate limitations while proposing effective solutions. Additionally, you will maintain a deep understanding of Writer’s solutions and the broader AI landscape, collaborating with Engineering to ensure optimal outcomes and iterate on implementations.
AI platform for business process optimization
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.