Solutions Architect
Coder$60,000 - $90,000/year
- Full Time
- Mid-level (3 to 4 years), Junior (1 to 2 years)
$120,000 – $180,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should have 5+ years of technical roles in SaaS, including 3+ years in a solutions architect or technical account management role. Experience managing a customer book of business and working with Fortune 500 customers in a high-growth B2B SaaS company is necessary. Familiarity with generative AI, prompt engineering, and working with APIs is highly desirable. Strong communication skills are essential, with the ability to translate complex technical concepts for non-technical audiences. A business outcome-oriented mindset and problem-solving abilities are also required.
Responsibilities
The Customer Architect will support the Customer Success and Account Management teams by scoping use cases for customized solutions and validating technical feasibility. They will own the implementation of these solutions, create custom templates, and leverage APIs. Responsibilities include communicating limitations and proposing solutions, maintaining a deep understanding of Writer solutions and the AI landscape, and collaborating with Engineering to ensure quality outputs. Additionally, the role involves developing new processes to enhance customer value and providing feedback to Product and Engineering teams.
Skills
API
Templates
AI
Customer Success
Solution Architecture
RAG
LLMs
Graph Databases
Writer
AI platform for business process optimization
About Writer
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees