Manager, Customer Support
Boulevard- Full Time
- Junior (1 to 2 years)
Candidates should possess a strong culinary background, blending culinary talent with business acumen and teaching skills. They must demonstrate exceptional verbal and written communication skills, and be able to maintain proper storage, prep, and service procedures while ensuring sanitary conditions. Furthermore, applicants should be knowledgeable about Sur La Table policies and standard operating procedures, and capable of accurately recording time worked according to company policy.
The Culinary Lead will model and direct employees to meet customer service standards, deliver and hold employees accountable for exceptional cooking class experiences, contribute to employee training, maintain equipment and workspaces, ensure food safety standards are met, provide coaching and performance feedback to culinary employees, increase cooking class and retail sales, anticipate and solve problems, stay informed about product knowledge and training, and partner with various departments as needed. They will also ensure adherence to wage and hour laws and may handle, serve, and pour liquor, wine and beer, and/or mix ingredients for cocktails and drinks, along with fulfilling any additional responsibilities assigned by the Resident Chef.
Acquires and revitalizes struggling retail brands
CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.