Culinary Lead (Sur La Table) at CSC Generation

Woodland, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, HospitalityIndustries

Requirements

(None explicitly listed.)

Responsibilities

Models and directs employees to ensure customer service standards are met
Delivers and holds employees accountable for an exceptional cooking class experience at every class using recipes and game plans provided
Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees
Maintains proper storage, prep and service procedures and maintains all equipment and workspaces to ensure sanitary conditions
Ensures all food items are cooked and served at the correct temperature
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed
Provides coaching in the moment and performance feedback to culinary employees
Seeks opportunities to increase cooking class and retail sales and directs culinary employees to execute sales plans
Anticipates and solves problems by taking decisive action, follows up with the Resident Chef
Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary
Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data
Appropriately partners with Resident Chef, HQ Culinary Team, Human Resources and other departments as needed or necessary
Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office
Ensures adherence to applicable wage and hour laws

Skills

Customer Service

Cooking Classes

Employee Training

Food Safety

Sanitation Procedures

Team Leadership

Performance Management

Sales Strategies

Problem Solving

Verbal Communication

Written Communication

Product Knowledge

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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