Customer Support Team Lead
Clipboard Health$90,000 - $110,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Consumer Goods, Retail, Food & AgricultureIndustries
Requirements
Candidates should possess a strong culinary background and experience, blending culinary talent with business acumen and teaching skills. They should demonstrate exceptional verbal and written communication skills, and be capable of modeling and directing employees to meet customer service standards. Furthermore, applicants should maintain proper storage, prep, and service procedures, ensuring sanitary conditions and adherence to Sur La Table policies and standard operating procedures.
Responsibilities
The Culinary Lead will model and direct employees to ensure customer service standards are met, deliver and hold employees accountable for an exceptional cooking class experience, contribute to an environment where employees are informed and capable through training, maintain proper storage, prep, and service procedures, ensure food items are cooked and served at the correct temperature, model and ensure adherence to Sur La Table policies and SOPs, provide coaching in the moment and performance feedback to culinary employees, contribute to increasing cooking class and retail sales, anticipate and solve problems by taking decisive action, stay informed by maintaining product knowledge, and ensure the accuracy and integrity of employee information.
Skills
Customer Service
Training
Food Safety
Communication Skills
Sales
Problem-Solving
Employee Coaching
Inventory Management
Cooking
Food Prep
CSC Generation
Acquires and revitalizes struggling retail brands
About CSC Generation
CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.
Merrillville, IndianaHeadquarters
2016Year Founded
$107.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees