[Remote] Member Service Guide Supervisor at Devoted Health

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s Degree or equivalent customer-facing
1 year of leadership experience
Experience using data to guide decisions
Ability to translate metrics into meaningful, motivating messages for a team
Leadership experience managing and inspiring teams
Experience with healthcare or Medicare Advantage
Bilingual in Spanish
Leadership experience preferred
Healthcare or Medicare Advantage experience preferred
Ability to serve as a player-coach, contributing to team tasks while coaching and building trust

Responsibilities

Lead, coach, and develop team to grow, perform, and thrive
Translate performance into progress by reviewing data and turning metrics into clear coaching conversations
Foster a positive team culture where authenticity, care, and resilience are central to every member interaction
Guide team through change with transparency and confidence
Drive operational excellence by solving problems, improving processes, and strengthening tools and technology
Ensure accountability and compliance by delivering on commitments and applying policies consistently
Solve problems, improve processes, and strengthen tools and technology
Hold team responsible for outcomes and apply policies consistently
Participate in team tasks while coaching and building trust
Collaborate with team to achieve results

Skills

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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