Field Training Manager
Inspire- Full Time
- Junior (1 to 2 years)
Candidates should possess a strong culinary background and experience, blending culinary talent with business acumen and teaching skills. They should demonstrate the ability to inspire customers, drive sales, and maintain exceptional customer service standards. Furthermore, candidates must be proficient in communication, both verbal and written, and possess knowledge of Sur La Table policies and standard operating procedures.
The Culinary Lead will model and direct employees to ensure customer service standards are met, deliver and hold employees accountable for an exceptional cooking class experience, contribute to an environment where employees are informed and capable through training, maintain proper storage and service procedures, ensure food safety standards are met, provide coaching and performance feedback to culinary employees, seek opportunities to increase sales, anticipate and solve problems, stay informed about product knowledge and training, ensure employee information accuracy, partner with various departments as needed, and adhere to applicable wage and hour laws. They will also handle, serve, and pour liquor, wine, and beer, and mix ingredients as required.
Acquires and revitalizes struggling retail brands
CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.