CRM Functional Consultant

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Software, Higher EducationIndustries

Requirements

Candidates should possess a Bachelor's degree in Business Administration, Information Technology, or a related field, with a minimum of 6 years of experience as a CRM Functional Consultant. A strong understanding of CRM systems like Salesforce or Microsoft Dynamics CRM, along with best practices, is essential. Experience in designing and configuring CRM modules for sales, marketing, and customer service is required, alongside excellent analytical and communication skills for stakeholder engagement. The ability to manage multiple projects concurrently and CRM certifications are considered advantageous. Familiarity with higher education processes, sales, marketing, and customer service workflows, Agile/Scrum methodologies, UI/UX principles, and cloud/SaaS technologies is also beneficial. Proficiency in SQL, Oracle, SQL Server, and various programming languages such as Apex, JavaScript, C#, Python, X++, and CRM-specific coding is necessary. Experience with data migration, cleansing, integration using APIs and middleware, and knowledge of data security regulations are also key requirements. Project management experience is expected.

Responsibilities

The CRM Functional Consultant will collaborate with clients to understand their CRM needs and business objectives, assessing current processes and identifying improvement areas. They will design and configure CRM solutions for sales, marketing, and customer service functions, and facilitate workshops and training sessions for clients. Responsibilities include developing functional specifications, coordinating with technical teams, managing user acceptance testing, and providing post-implementation support. This role also involves diagnosing and resolving performance, integration, and data issues, managing CRM updates and feature rollouts, and utilizing CRM analytics and reporting tools to deliver insights. Strong collaboration, communication, adaptability, and stakeholder management are crucial for success in this role.

Skills

Microsoft Dynamics 365

Salesforce

CRM configuration

CRM customization

Workflows

Automation rules

Dashboards

Reports

User roles

Permissions

SQL

Oracle

SQL Server

Complex queries

Data extraction

Data analysis

Data integrity

CRM integrations

Agile

Scrum

UI/UX principles

HTML

CSS

JavaScript

Higher education processes

Sales processes

Marketing processes

Customer service processes

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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