.Critical - Technical Implementation Consultant - Amanda & Grantium (Canada)

Company Information

• Company: Granicus
• Mission: Serving the People Who Serve the People. Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together.
• Recognition: Consistently appeared on the GovTech 100 list over the past 5 years and recognized as one of the best companies to work on BuiltIn.
• Reach: Served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
• Global Presence: Operations in the U.S., U.K., Australia, New Zealand, and Canada.
• Solutions: Comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services.

Position Overview

• Job Title: Technical Implementation Consultant
• Location Type:
• Employment Type: Full Time
• Team: Customer Engagement, Digital Services Implementation Team (Implementation Services - IS)
• Role Focus: Partnering with government agencies to create valued online services and enhance community support through strategic experience management. This role requires a high level of technical knowledge, including Web Services, internal and external APIs, SMS products, and additional product integrations.

Responsibilities

• Master the AMANDA and Grantium platform, acting as the internal expert on product implementation.
• Serve as an advisor to customers to improve their online processes.
• Define features, phases, and solution requirements for customer implementations.
• Provide specifications for solution definition, management, and delivery.
• Advocate and evangelize "best practice" approaches for client setups to ensure long-term success and value.
• Ensure implementations meet client-specific missions and solve core challenges related to effective, efficient, and engaging communications.
• Lead and manage multiple Granicus technical product implementations and solutions in partnership with the assigned Project Manager, ensuring they are on schedule and of high quality.
• Clarify and drive implementation commitments.
• Collaborate with product, engineering, and other technical stakeholders on the delivery of key customer solutions.
• Develop training and implementation documentation for customized implementations.
• Conduct system training for client administrators and developers, when applicable.
• Work closely with Process Designers and Project Managers to advise on progress and share ideas.
• Ensure acceptance criteria are clearly defined and verified against requirements.
• Stay up-to-date on the latest process and IT advancements.

Requirements

• Expert technical knowledge of AMANDA and Grantium platforms.
• Experience with scripting, including JavaScript, SQL, and JEXL (specifically for Grantium).
• Customer-focused leadership abilities.
• Ability to work hand-in-hand with project management teams.
• Experience with Web Services, internal and external APIs, SMS products, and additional product integrations.
• Enthusiasm for client success.