Corporate Cloud Expert Support Engineer - APAC

India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information TechnologyIndustries

Requirements

Candidates should possess at least 2 years of experience in an advanced technical support role, fluency in English (both written and verbal), and experience with Windows Server, including the ability to gather and analyze various Windows logs and dumps using tools like Procmon and Process Explorer. Experience with Linux/UNIX, including application and configuration management, CLI power user skills, and RedHat/Linux Foundation certifications are preferred. Networking skills, including traffic analysis with Wireshark and tcpdump, troubleshooting DHCP, DNS, VPN, and other network services, along with Cisco/Juniper certifications, are also desired. Virtualization expertise with enterprise-grade hypervisors such as VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo, and experience with business applications like MS Exchange, MS SQL, and Oracle DB, are required.

Responsibilities

The Corporate Cloud Expert Support Engineer will troubleshoot and resolve complex technical incidents for Acronis’ corporate customers and partners across various software, networking, and hardware environments. They will build and maintain strong relationships with customers and partners, interact with internal teams like Engineering and Business departments to efficiently resolve issues, and contribute to training and mentoring junior team members. The role involves creating documentation, knowledge base articles, and technical support materials, maintaining deep knowledge of Acronis’ products and staying up-to-date on industry trends and technological advancements. Finally, they will prioritize and address time-sensitive issues while demonstrating a passion for troubleshooting and delivering efficient solutions.

Skills

Troubleshooting

Networking

Hardware

Customer Support

Technical Documentation

Knowledge Base Development

Communication

Mentoring

Product Knowledge

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events

Risks

Emerging cybersecurity firms with lower costs may erode Acronis's market share.

Rapid AI-driven cyber threats require costly updates to Acronis's defenses.

Geopolitical risks may affect Acronis's expansion into new markets like Bangladesh.

Differentiation

Acronis integrates cybersecurity and data protection, addressing SAPAS challenges comprehensively.

The company uses AI-based antimalware and blockchain for advanced data authentication.

Acronis offers flexible deployment models for service providers and IT professionals.

Upsides

Growing demand for integrated cybersecurity solutions boosts Acronis's market potential.

Expansion of global cybersecurity market offers significant growth opportunities for Acronis.

Acronis's partnerships in sports highlight niche market opportunities.

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