Consumer Support Specialist

Chicago, Illinois, United States

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

Candidates must have at least 1 year of experience in customer service or support, or equivalent training and certifications. Proficiency in Microsoft Office Suite and GSuite, along with experience using Smartphones, Tablets, and Computers (Mac, Android, Windows operating systems) is required. Strong typing skills of 40+ WPM, politeness, organization, punctuality, and attention to detail are essential. An empathetic and patient, customer-first mindset, excellent verbal and written communication skills, proven success in a high-volume work environment with multitasking ability, and effective time management while working independently are also necessary. Being a self-motivated, curious learner and team player is preferred. Bilingual skills in English/Spanish or Italian, Dutch, French, prior software support experience, and 2+ years in a call center environment are a plus. A Bachelor's Degree is preferred.

Responsibilities

The Consumer Support Specialist will respond to inbound calls, chats, and emails from Keeper's consumer customers, providing a high level of service and ensuring customers understand product features and benefits. They will provide accurate product and service information, resolve user inquiries via phone, email, chat, and screen sharing accurately and in a timely manner, and recognize, document, and alert management of trends in customer interactions. The role involves proactively identifying product improvements, identifying and reproducing bugs, and reporting and escalating them to management. Upholding company policy and procedures, maintaining confidential data and customer information, following outlined support team guidelines, and performing other assigned core role functions are also key responsibilities. A positive and professional attitude and image must be maintained for all customers and stakeholders in a fast-paced environment.

Skills

Customer Support

Troubleshooting

Communication

Problem-Solving

Cybersecurity

B2C Support

Call Center

Chat Support

Email Support

Screen Sharing

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees