[Remote] Consumer Engagement Representative at Humana

Arizona, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, HealthcareIndustries

Requirements

Candidates must have customer service experience in a telephonic-based environment and intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). They should also be skilled in navigating multiple systems and platforms and capable of troubleshooting basic technical difficulties in a remote setting. A minimum internet download speed of 25 Mbps and upload speed of 10 Mbps is required, with specific connection types suggested and others requiring approval. Experience in a high-volume call center environment, sales experience, and an Associate's or Bachelor's degree are preferred.

Responsibilities

The Consumer Engagement Representative oversees enrollment, education, engagement, and activation for client groups and products. This role involves performing basic administrative, clerical, operational, customer support, and computational tasks on routine assignments. The representative will contribute to business strategy by understanding benefit offerings for enrollment success, identifying member education opportunities, and guiding clients on resource utilization. Responsibilities include handling inbound/outbound telephonic calls, averaging 15 to 30 calls daily.

Skills

Customer Service

Telephonic Support

Microsoft Office Suite

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

System Navigation

Technical Troubleshooting

Call Center Operations

Member Education

Enrollment Assistance

Sales

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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