Servicing Specialist - Call Center

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FintechIndustries

Requirements

Candidates should possess 1-2 years of experience with mortgage servicing call centers, demonstrating experience reading mortgage documentation and a relentless attention to detail with a high degree of accuracy. They must be able to multitask effectively and work under pressure within a deadline-oriented environment, comfortably functioning both independently and as part of a team while taking ownership of their work. A Bachelor’s degree in business, finance, or a related field is preferred, along with strong client service skills and the ability to communicate professionally.

Responsibilities

The Servicing Specialist will field calls from Homeowners and third parties, responding to inquiries with confidence, empathy, accuracy, and professionalism, and timely manner to incoming emails. They will create and explain settlement statements, utilize the company’s system of record to locate information and update it accurately, learn to read investment and insurance documents to explain them to Homeowners, review subordination requests for approval or denial, and follow all company, investor, and legal guidelines while assisting with other tasks and teams as needed.

Skills

Mortgage servicing

Mortgage documentation reading

Attention to detail

Multitasking

Client service

Communication

Teamwork

Independence

Quality control

Hometap

Provides cash for home equity access

About Hometap

Hometap provides homeowners with a way to access their home equity without selling their property or incurring additional debt. The company offers a lump sum of cash in exchange for a share of the future value of the home, allowing homeowners to unlock up to $600,000 of their equity without monthly payments or interest. Hometap earns revenue by sharing in the appreciation of the home's value when it is sold or when the homeowner repurchases Hometap's share. This approach sets Hometap apart from traditional home equity loans, as it offers a flexible and debt-free solution. The company's goal is to simplify the financial process for homeowners, helping them achieve their financial objectives, such as paying off debt or funding education, while maintaining a high level of customer service.

Boston, MassachusettsHeadquarters

2017Year Founded

$405.6MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

401k plan with match

Commuter benefits

Healthcare coverage

Flexible work schedule

Paid parental leave

Unlimited PTO

Learning & development

Generous share package

Risks

Rising interest rates may make traditional loans more appealing.

Increased competition from fintechs could erode market share.

Potential regulatory changes could impact Hometap's business model.

Differentiation

Hometap offers debt-free home equity access, unlike traditional loans.

The company provides a lump sum for a share of future home value.

Hometap's Home Equity Dashboard aids homeowners in managing their equity.

Upsides

Growing interest in alternative financing boosts Hometap's market potential.

Hometap's $278 million securitization shows strong investor interest.

Expansion into New York City taps into a large financial market.

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