Job Description: Hometap

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Hometap is a collaborative, passionate company dedicated to creating solutions that help people get more out of homeownership and life. Our flagship product, a home equity investment, empowers homeowners to access their home equity for various needs, such as debt management or renovations, without incurring debt.

We foster a hardworking yet enjoyable work environment. Our commitment to being a great workplace has been recognized by The Boston Globe and Forbes, and our innovation in fintech has been acknowledged by Inc., HousingWire, and others.

We offer competitive compensation, comprehensive healthcare coverage, unlimited Paid Time Off (PTO), a generous share package, and a strong culture with ample opportunities for team-building and camaraderie.

Requirements

• 1-2 years of experience in mortgage servicing call centers.
• Proficiency in reading mortgage documentation.
• Exceptional attention to detail with a high degree of accuracy.
• Ability to multitask effectively and perform under pressure in a deadline-driven environment.
• Comfort working both independently and collaboratively within a team, with a proactive approach to taking ownership of tasks.
• Strong client service skills and the ability to communicate professionally.
• Willingness to be assessed according to quality control guidelines.
• Readiness to assist with other tasks and teams as needed.
• Bachelor’s degree, preferably in business, finance, or a related field.

Responsibilities

• Handle incoming calls from Homeowners and third parties, providing confident, empathetic, accurate, and professional assistance.
• Respond promptly to incoming emails from Homeowners, third parties, and internal departments.
• Prepare and explain settlement statements.
• Utilize the company's system of record to locate relevant information for Homeowners and update the system with precision and detail.
• Learn and explain Hometap’s investment and insurance documents to Homeowners.
• Review and process subordination requests.
• Adhere to all company, investor, and legal guidelines.

Application Instructions

• Interested candidates should apply.

Company Information

• Hometap is a fintech company focused on making homeownership less stressful and more accessible.