Senior Application Architect Contact Center AI/Chatbot

The Senior Application Architect is responsible for designing and developing IT application architecture solutions to business problems in alignment with enterprise architecture direction and standards. This role involves architecture design, planning, cloud migration, and performance of platforms supporting Humana members, including Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, and InMoment market research. Responsibilities include leading and governing technical solutions, establishing cloud platform governing and operating models, providing best practice recommendations and optimization opportunities, and collaborating with stakeholders for designing and building application architecture and components. The architect will also be responsible for the architecture of multiple projects, ensuring designs are followed by the team, providing technical advice, defining/implementing cloud architecture, mentoring team members on cloud technology, and working with enterprise groups to implement proper standards. They will perform technical planning, architecture development, and modification of specifications, develop specifications for new products/services, applications, and service offerings, and make architectural decisions for project components. Additionally, they will document application development processes, procedures, and standards, and assess the compatibility and integration of proposed standards to ensure an integrated architecture.