Senior Application Architect

Position Overview

Become a part of our caring community and help us put health first. The Senior Application Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. This role involves moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Application Architect is responsible for architecture design, planning, cloud migration, and performance of several platforms used to support Humana’s members. These platforms include Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, and InMoment market research. These platforms are core to our strategy of soliciting direct feedback from the communities we serve and enabling the video channel for guidance centers supporting our senior population.

You will be responsible for the architecture of multiple projects, ensuring designs are followed by the team, and providing technical advice. As we migrate and modernize our products to a cloud platform, you will play a role in defining/implementing cloud architecture, mentoring team members on cloud technology, and working with enterprise groups to implement proper standards.

Responsibilities

• Architecture Design & Development:
  • Perform technical planning, architecture development, and modification of specifications.
  • Develop specifications for new products/services, applications, and service offerings.
  • Make architectural decisions that will be followed by Software Engineers.
  • Document application development processes, procedures, and standards.
  • Assess the compatibility and integration of proposed products/services as standards to ensure an integrated architecture across interdependent applications.
  • Begin to influence department’s strategy.
  • Make decisions on moderately complex to complex issues regarding the technical approach for project components, working without direction.
  • Exercise considerable latitude in determining objectives and approaches to assignments.
• Cloud Migration & Modernization:
  • Play a role in defining/implementing cloud architecture.
  • Mentor team members on cloud technology.
  • Work with enterprise groups to implement proper standards.
• Platform Management:
  • Oversee the architecture, planning, cloud migration, and performance of platforms supporting Humana’s members (Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, InMoment market research).
• Project Leadership:
  • Be responsible for the architecture of multiple projects.
  • Ensure designs are being followed by the team.
  • Provide technical advice.
• Stakeholder Collaboration:
  • Partner with product managers and product owners to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions.
  • Collaborate with internal and external stakeholders for designing and building application architecture and components.
• Technical Governance:
  • Lead and govern technical solutions meeting functional/non-functional requirements.
  • Drive technology solution implementations.
  • Establish cloud platform governing and operating models.
  • Provide best practice recommendations and optimization opportunities within the contact center experience platform.

Requirements

• Experience as a Lead Solutions Architect involving large-scale cloud contact center experience solutions implementation on a Genesys cloud platform.
• Experience as a Cloud Architect involving large-scale cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys, etc.).
• Experience in implementing capabilities including (but not limited to): Omni-channel – “Queuing, routing, and experience”, Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc.
• Experience integrating contact center applications with other SaaS cloud solutions (like Salesforce, ServiceNow, MS Dynamics, etc.).
• Technically hands-on experience with setting up pilots and POCs for solution evaluations on the SaaS platform.
• Architecture development experience across Business, Application, Data, and Technology domains.
• Excellent communication and influencing skills.
• Experience of leading major strategic business and IT transformation programs.
• Ability to explain complex technical issues in a way that non-technical people may understand.

Employment Type

• Full time

Location Type

• [Information not provided]

Salary

• [Information not provided]

Company Information

• Company: Humana
• Mission: To help people achieve lifelong well-being and inspire a better way of life.
• Focus: Providing health insurance and related services, with a commitment to serving members and communities.