Commercial Support Associate at Andersen Corporation

Heredia, Heredia, Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Chemicals, Advanced Materials, ManufacturingIndustries

Requirements

Unrestricted right to work for Huntsman in Costa Rica
Bachelor’s degree in business administration, supply chain, engineering or a related field; or equivalent experience in Customer Service, Sales, Finance, Logistics and Supply Chain, or Inside Sales roles
4+ years of relevant experience may be substituted in lieu of a degree
Bilingual: Proficiency in written and spoken English and Spanish
Experience with SAP Sales module or another ERP system
Proficiency in Microsoft Excel for data handling and reporting
Strong problem-solving skills with the ability to challenge the status quo
Proactive and self-motivated, with excellent communication skills for clear and effective interaction with stakeholders via email and phone
Preferred Qualifications
Chemical industry or similar industry experience
Strong typing ability, accurate data entry skills
Lean six sigma knowledge. Certification is nice to have but not required

Responsibilities

Assisting the ADMAT Commercial Organization with customer notifications and communications, and maintaining records in a centralized location
Providing phone coverage for incoming external inquiries and directing them to the appropriate ADMAT associate
Entering pricing records into the pricing database as directed by Sales Representatives on a daily basis, including year-end mass changes
Managing EH&S inquiries from internal and external customers by logging them into designated database and following through to completion
Fulfilling SDS (Safety Data Sheet) and TDS (Technical Data Sheet) requests
Setting up new customers: liaising directly with customers to collect required documentation, creating customer records in master data, coordinating setup internally, and tracking progress via SharePoint
Maintaining commercial master data as directed by Sales Managers
Capturing leads and inquiries received via phone or email in the C4C platform and assigning them to the appropriate Sales or Technical Representative
Supporting projects as assigned by the Team Leads or Sales Managers

Skills

Customer Support

Data Entry

SharePoint

SAP C4C

Master Data Management

Pricing Database

EH&S Inquiries

SDS Requests

TDS Requests

Lead Capture

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees