Commercial Account Executive
Common RoomSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Relationship Management, SoftwareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: Not Specified
About Kustomer: Kustomer is the industry-leading conversational CRM platform, perfecting every customer experience. Built with intelligent tools like AI and Automation, and a connected data platform, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Kustomer is used by leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Kustomer was founded in 2015 and has raised over $200M in funding. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group and was recently spun out as a standalone company backed by Battery, Redpoint, and Boldstart Ventures.
Role: Commercial Sales Manager
Kustomer is seeking a driven and experienced Commercial Sales Manager to lead, coach, and scale our Commercial Account Executive team. This team focuses on bringing Kustomer's transformative CX capabilities to small and medium-sized businesses (5-150 employees). You will manage a team focused on a high-velocity sales motion. The ideal candidate has a proven track record of sales leadership success within a similar B2B SaaS sales environment and is passionate about developing talent and driving predictable revenue growth in a fast-paced, competitive market.
Responsibilities
- Lead, mentor, and develop a team of Commercial Account Executives to achieve and consistently exceed individual and team revenue targets.
- Conduct regular deal reviews, pipeline inspections, and forecasting meetings.
- Provide ongoing coaching on sales techniques, product knowledge, market positioning (especially against competitors like Zendesk), negotiation, and closing strategies.
- Implement and refine sales processes and methodologies optimized for the commercial segment's sales cycle and deal size.
- Actively participate in the recruitment, hiring, and onboarding of new Account Executives.
- Work closely with Sales Operations to analyze performance data and implement improvements.
- Collaborate with Marketing, Product, and Customer Success teams to ensure alignment.
- Foster a positive, high-energy, and performance-driven team culture.
- Understand the competitive landscape and coach the team on effectively positioning Kustomer’s value.
Requirements
- Proven track record of sales leadership success within a similar B2B SaaS sales environment.
- Passionate about developing talent and driving predictable revenue growth.
- Experience in unlocking revenue in new segments for a high-growth SaaS business.
- Proven track record in developing and executing long-range sales plans.
Company Information
- Location: Remote (US and United Kingdom)
- Founded: 2015
- Funding: Over $200M (backed by Battery, Redpoint, and Boldstart Ventures - $60M recent investment)
- Website: (Not provided)
- Culture: Collaborative, passionate, focused on enhancing the customer service experience. Annual events: KKO and Kamp Kustomer.
Skills
Kustomer
Customer service platform for businesses
About Kustomer
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
New York City, New YorkHeadquarters
2015Year Founded
$227.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees