8x8

Commercial Account Executive

United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Commercial Account Executive (AE)

Position Overview

8x8, Inc. (NASDAQ: EGHT) is seeking a Commercial Account Executive (AE) with a proven track record in selling Unified Communications and Contact Center solutions. You will play a crucial role in driving and executing 8x8's enterprise market strategy. This position requires understanding the communication needs of large-scale customers and designing solutions to meet their unique business requirements. 8x8 is a trusted provider of secure and reliable cloud-based unified communications and contact center solutions to over 50,000 businesses in more than 150 countries.

Company Information

8x8, Inc. believes that Customer Experience (CX) limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for CX, combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We empower customer experience and IT leaders to become the heartbeat of their organizations, unlocking the potential of every interaction. With one platform, one ecosystem, and one data model, every team can become a customer-facing team, unifying CX to conquer complexity.

We are looking for "Team8s" who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website: www.8x8.com Follow us on: LinkedIn, Twitter, Facebook, and Instagram. For a closer look into life at 8x8 UK Ltd., check out our Instagram page.

8x8 believes diversity makes our company stronger and is a proud equal opportunities employer, encouraging all staff to bring their authentic selves to work. We are a member of the Living Wage Foundation and reserve the right to undertake background checks.

Our Job Applicant Privacy Notice can be found here.

Responsibilities

  • Responsible for selling the company’s products or services to new accounts with 100-499 total employees.
  • Develop a thorough knowledge of 8x8's products/services to identify customer needs and determine optimal solutions.
  • Develop account-specific plans to optimize sales through successful execution of account strategy.
  • Identify and resolve customer issues/problems by providing appropriate resources and/or materials.
  • Update customer information in company systems.
  • Meet and exceed assigned revenue targets.

Requirements

  • 2+ years of successful sales experience selling SaaS/UCaaS/CCaaS/VoIP products to customers with 100-499 employees.
  • Proven ability to close deals of minimal complexity, often involving one product.
  • Moderate knowledge level of core products.
  • Ability to work on problems of limited scope, applying consultative analysis of customer situations.
  • Requires some manager support on routine work and detailed instructions on new projects or assignments.
  • Salesforce.com experience.
  • Experience in forecasting and pipeline management.
  • Telecom industry experience is preferred.

Employment Type

Full time

Location Type

Information not specified in the provided text.

Salary

Information not specified in the provided text.

Skills

Unified Communications
Contact Center solutions
Customer Needs Analysis
Solution Design
Enterprise Sales
Cloud-based Communications

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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