Collections Specialist

About the Role

This is a full-time position.

This is a remote position once the training period is completed. A $500 new hire bonus is offered upon completion of the required in-person training period in our Bothell, WA office.

Are you passionate about providing exceptional customer service while learning about payment processing and negotiations? We will start you off with paid training on State and Federal laws pertaining to collections and how to use our state-of-the-art software application, plus innovative ideas and techniques on investigation, negotiation, and dispute resolution. We’ll even pay for you to take the American Collectors Association Exam!

In this role, you will be working on locating and contacting former tenants and guiding them on determining the best course of action pertaining to their debt.

What You'll Do

• Locate and contact former tenants
• Guide tenants on determining the best course of action pertaining to their debt

Successful Candidates Will Have

• Resilience and persistence to navigate challenging situations, maintain composure under pressure, and work towards debt resolution with determination.
• Strong negotiation abilities to reach mutually beneficial payment arrangements and resolve payment issues effectively.
• Handling challenging customers, hostile interactions, and difficult situations with professionalism and conflict resolution skills.
• Working towards meeting collection targets while maintaining quality customer service and compliance with regulations.
• Managing emotional stress from demanding interactions, balancing empathy with the need to collect debts, and maintaining well-being in a high-pressure environment.

Location and Remote Work

• Once training is completed, this role will transition to working 100% remote.
• Employees must reside within a 100-mile straight-line radius of the Bothell, WA office during the entirety of their employment.
• Our office is located at: 21222 30th Drive SE Ste. C2100 Bothell, WA 98021.

What We Offer

• Base pay of $20 per hour and uncapped commissions.
• New employees earn an average of $60,000 - $75,000 their first year, then $70,000 - $100,000 in their second year (income is performance-driven).
• Health and wellbeing benefits start on day 1 of employment.
• Competitive 401(k) match, generous PTO and holiday time off.
• Healthy work/life balance with no late night or weekend hours.
• Training and growth potential.

Requirements

• High school diploma or GED required.
• While working remotely, it is required to have internet services with a minimum internet download speed of 15 Mbps and a minimum upload speed of 3 Mbps. You can test your internet speed at www.speedtest.net or by contacting your service provider.

About Assurant

Helping People Thrive in a Connected World.

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics.

Pay Range

• $16.15 - $25.04
• Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Application Deadline

• Expected application deadline is 06/16/2025. If date is blank, this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.