Assurant

Collections Specialist

Bothell, Washington, United States

$60,000 – $100,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, InsuranceIndustries

Requirements

A high school diploma or GED is required, and candidates must have internet services with a minimum download speed of 15 Mbps and a minimum upload speed of 3 Mbps. Resilience and persistence are necessary to navigate challenging situations, maintain composure under pressure, and work towards debt resolution with determination. Strong negotiation abilities are needed to reach mutually beneficial payment arrangements and resolve payment issues effectively.

Responsibilities

The Collections Specialist will locate and contact former tenants, guide them on determining the best course of action pertaining to their debt, handle challenging customers and hostile interactions with professionalism, and work towards meeting collection targets while maintaining quality customer service and compliance with regulations. They will also manage emotional stress from demanding interactions, balance empathy with the need to collect debts, and maintain well-being in a high-pressure environment, and participate in paid training on State and Federal laws pertaining to collections and how to use our state-of-the-art software application.

Skills

Collections
Negotiation
Customer Service
Payment Processing
Dispute Resolution
Conflict Resolution
Resilience
Persistence
Compliance
Debt Collection

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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