[Remote] Bilingual Collections Specialist at Goodleap

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Renewable EnergyIndustries

Requirements

1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
Excellent verbal and written communication skills
Prior telemarketing experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor
Bilingual English/Spanish required

Responsibilities

Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
Identify accounts with overdue payments and find solutions to help bring their loan to a current status
Maintain daily, weekly and monthly collection and metric goals
Outbound/Inbound calls with clients to resolve debts owed
All in compliance with GoodLeap’s collections policies and procedures

Skills

Key technologies and capabilities for this role

CollectionsCredit ManagementSalesNegotiationPersuasionOutbound CallsInbound CallsBilingual Communication

Questions & Answers

Common questions about this position

What is the pay for the Bilingual Collections Specialist role?

The position pays $18.00 per hour plus bonus.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for this collections specialist job?

Required skills include 1-2 years of direct experience in credit and collections, excellent verbal and written communication, proficiency with Microsoft Office, self-motivation, goal-orientation, and bilingual English/Spanish proficiency. Prior telemarketing experience with financial products is preferred.

What is the company culture like at GoodLeap?

GoodLeap emphasizes a team-oriented environment, with roles requiring team players and professional demeanor, while supporting sustainable solutions and a nonprofit like GivePower.

What makes a strong candidate for this Bilingual Collections Specialist position?

Strong candidates will have 1-2 years of credit and collections experience, bilingual English/Spanish skills, excellent communication, sales and negotiation abilities, and a self-motivated, goal-oriented mindset.

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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