Collections Analyst at Addi

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Banking, PaymentsIndustries

Requirements

2+ years of experience in collections or customer service, managing multi-channel interactions (phone, chat, email)
Proven ability to solve problems efficiently and effectively, focusing on first-contact resolution
Experience with collections management tools and CRM systems (e.g., Salesforce, Kustomer, or similar) for case tracking and resolution

Responsibilities

Manage customer interactions via chat, calls, and emails, offering personalized support to facilitate payments and encourage financial responsibility
Ensure efficient portfolio recovery, analyzing customer data and identifying opportunities to improve internal processes
Provide solutions tailored to customer circumstances while maintaining a customer-centric approach
Maintain an Index compliance rate above 90%, including response times, first-contact resolution, and productivity metrics
Guarantee secure handling of financial and confidential customer information, reporting any risk-related incidents to prevent economic, legal, or reputational losses
Adhere to internal policies and industry regulations related to collections management
Analyze collections performance metrics and provide insights to enhance recovery strategies
Identify customer trends and propose process improvements to optimize efficiency
Collaborate with internal teams to refine collection strategies and implement data-driven decision-making
For complex cases, escalate situations and conduct careful follow-ups, ensuring an exceptional customer experience in every interaction

Skills

Key technologies and capabilities for this role

debt recoverycollectionspayment facilitationcustomer supportfinancial analysis

Questions & Answers

Common questions about this position

What is the employment type for the Collections Analyst role?

This is a full-time position.

What are the main responsibilities of a Collections Analyst at Addi?

The role involves managing debt recovery through customer interactions via chat, calls, and emails, providing personalized support to facilitate payments, analyzing customer data for portfolio recovery, and meeting quality, productivity, and recovery goals while maintaining compliance above 90%.

What skills are needed to succeed as a Collections Analyst?

Key skills include efficient debt recovery management, personalized customer support via multiple channels, data analysis for process improvement, meeting performance and compliance standards like 90% index rate, and resolving issues on first contact.

What is Addi's company culture like?

Addi is a conscious company driven by deep experience in scaling technology, services, and products, living by their values every day, with a focus on creating abundance, generating pride, and transforming Latin America’s financial ecosystem.

What makes a strong candidate for the Collections Analyst position?

Strong candidates excel in customer-centric debt recovery, handle interactions via chat, calls, and emails effectively, analyze data to optimize processes, achieve high compliance and productivity goals, and prioritize first-contact resolutions.

Addi

Buy now, pay later service in Latin America

About Addi

Addi provides a buy now, pay later service that allows customers to make purchases and pay in installments without interest, additional costs, or paperwork. The company's technology enables seamless and transparent digital commerce in Latin America.

Bogotá, ColombiaHeadquarters

2018Year Founded

$250.4MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote work: Work from anywhere in the world. And if you want to share some time, you can visit our offices in Bogotá or São Paulo.

Health insurance: Your health comes first, that's why we give 100% coverage for you and 50% for the close relatives you want.

Learn and grow: We love that everyone learns new things, that's why you can participate in our English and Portuguese classes

Flexible schedule: What interests us? Your achievements and goal completion, not the time you spend at your desk.

Own Addi: If it's real. You have the possibility to own a part of Addi by buying shares.

Risks

Increased competition from BNPL providers like Kueski in Latin America.

Regulatory scrutiny in Colombia and Brazil may impact Addi's operations.

Economic instability in Latin America could affect consumer spending and repayments.

Differentiation

Addi offers interest-free installment payments at point of purchase in partner stores.

Addi integrates a marketplace into its app for seamless shopping and financing.

Addi utilizes AI-driven credit scoring for faster, accurate credit decisions.

Upsides

Addi secured a $100M credit line to expand BNPL services in Colombia.

Addi's marketplace launch enhances its integrated financial ecosystem.

Growing consumer preference for digital wallets aligns with Addi's digital solutions.

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