Accounts Receivable Specialist
RoutableSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Fiber-Optic NetworksIndustries
Requirements
- 3+ years of experience in B2B collections
- Ability to overcome objections and offer solutions to resolve potential roadblocks
- Strong interpersonal and communication skills (oral and written) with appropriate detail, judgement, and discretion at all levels including senior management
- Relationship-builder with strong listening skills
- Demonstrates competence, professionalism, and leadership presence: objective, free from undue influence, conveys sound judgment, builds trust, collaborative, insightful, proactive, and future-focused
- Well-organized, ensuring deliverables are met on time with excellent results and anticipates implementation or workload issues
- Demonstrates integrity and the highest ethical standards
- Ability to learn complex systems quickly and convey that knowledge to others
Responsibilities
- Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiries
- Meet established collection objectives monthly
- Collect and manage past due accounts for moderate to large sized business customers
- Use various computer systems simultaneously
- Build and maintain strong customer relationships and problem solve with the customer
- Preparation of monthly collection reports and recommendations on credit memos and write off activities
- Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
- Review and comprehend contractual agreements with customers that govern the servicing relationship
- Assist with basic billing inquiries and disputes based on customer feedback related to their invoices
- Provide superior customer service with prompt responses and resolutions to ensure prompt payment
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Collections Specialist position remote?
Yes, the position is fully remote.
What experience is required for the Collections Specialist role?
Candidates need 3+ years of experience in B2B collections, along with strong interpersonal and communication skills, and the ability to overcome objections and offer solutions.
What does the company culture look like at Brightspeed?
Brightspeed aspires to contemporary ways of working, is recognized as a Top Workplace by the Charlotte Observer, and prioritizes hiring talent in the Charlotte area for its hybrid workforce.
What salary or compensation is offered for this role?
This information is not specified in the job description.
What makes a strong candidate for the Collections Specialist position?
Strong candidates have 3+ years in B2B collections, excellent communication and relationship-building skills, the ability to learn complex systems quickly, and bonus points for a Bachelor’s degree in Finance, Accounting, or related field plus telecommunications experience.
Brightseed
AI platform for discovering health-boosting compounds
About Brightseed
Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$123.8MTotal Funding
GRANTCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees
Benefits
Hybrid work flexibility
Medical, dental, & vision
Unlimited PTO
Life insurance
EAP
401(k) plan
Mental health platform
Employee discounts
Cell phone & commuter costs
Parental leave
Risks
Increased competition from established brands like Centrum in the bioactive market.
Over-reliance on partnerships like Manitoba Harvest could limit market reach.
Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.
Differentiation
Brightseed uses AI to discover bioactives, accelerating discovery from years to months.
Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.
Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.
Upsides
Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.
Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.
Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.
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