[Remote] Collections Specialist at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Fiber-Optic NetworksIndustries

Requirements

3+ years of experience in B2B collections
Ability to overcome objections and offer solutions to resolve potential roadblocks
Strong interpersonal and communication skills (oral and written) with appropriate detail, judgement, and discretion at all levels including senior management
Relationship-builder with strong listening skills
Demonstrates competence, professionalism, and leadership presence: objective, free from undue influence, conveys sound judgment, builds trust, collaborative, insightful, proactive, and future-focused
Well-organized, ensuring deliverables are met on time with excellent results and anticipates implementation or workload issues
Demonstrates integrity and the highest ethical standards
Ability to learn complex systems quickly and convey that knowledge to others

Responsibilities

Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiries
Meet established collection objectives monthly
Collect and manage past due accounts for moderate to large sized business customers
Use various computer systems simultaneously
Build and maintain strong customer relationships and problem solve with the customer
Preparation of monthly collection reports and recommendations on credit memos and write off activities
Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
Review and comprehend contractual agreements with customers that govern the servicing relationship
Assist with basic billing inquiries and disputes based on customer feedback related to their invoices
Provide superior customer service with prompt responses and resolutions to ensure prompt payment

Skills

B2B Collections

Collections Management

Customer Service

Billing Inquiries

Dispute Resolution

Payment Arrangements

Account Reconciliation

Contract Review

Collection Reporting

CRM Systems

Interpersonal Communication

Objection Handling

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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