Bilingual Collections Specialist
GoodleapSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Fintech, Consumer SoftwareIndustries
Requirements
Candidates should have excellent communication skills and experience in customer service or collections. A strong ability to understand customer circumstances and offer tailored solutions is essential. Familiarity with financial products and processes is preferred, along with a commitment to quality standards and performance targets.
Responsibilities
The Collections Agent will interact with customers via telephony, email, and live chat to address their financial difficulties. They will ensure all customer interactions meet high-quality standards and adhere to policies and processes. The role includes identifying opportunities for product and process improvements and supporting other operations as needed to meet performance targets.
Skills
Customer Service
Communication
Problem-Solving
Quality Assurance
Process Adherence
Customer Outcomes
Risk Identification
Lendtable
Provides credit lines for retirement contributions
About Lendtable
Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$22.5MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
11-50Employees