Bilingual Collections Specialist
GoodleapSalary not specified
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial TechnologyIndustries
Requirements
- Bachelor’s Degree preferred or equivalent work experience
- 5+ years of professional Customer Service/Sales/ Collections experience
- Ability to listen to customer needs, communicate effectively, respond empathetically and recover monthly targets of past due customer balances
- Team player who asks questions and takes the initiative to suggest improvements on current processes and systems
- Strong analytical and written communication skills with high attention to detail
- Competitive nature with ability to maintain focus and complete tasks independently
- Ability to navigate multiple computer programs simultaneously
Responsibilities
- Service a portfolio of small and medium sized business (SMB) customer accounts using a variety of contact methods to collect include calling, text messages, and emails
- Negotiate with customers to establish payment plans that are sustainable and meet Forward business objectives
- Achieve monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets
- Professionally leverage and speak to legal collections processes to drive customer engagement and resolution
- Regularly document the status of account(s) and next steps in Salesforce CRM
Skills
Negotiation
Customer Service
Collections
Salesforce CRM
Communication
Problem-solving
Forward Financing
Provides fast funding solutions for small businesses
About Forward Financing
Forward Financing offers fast and flexible funding solutions to small businesses in the United States, focusing on those who may not qualify for traditional bank loans. Their main product is a merchant cash advance, which provides a lump sum of cash in exchange for a percentage of future sales, allowing for quick funding often within 24 hours. Unlike traditional lenders, Forward Financing operates in the alternative lending space, providing a more accessible application process, though at higher fees due to the increased risk. The company's goal is to support small business growth by offering reliable funding while adhering to high ethical standards.
Boston, MassachusettsHeadquarters
2012Year Founded
$365MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Parental Leave
Wellness Program
Professional Development Budget
Flexible Work Hours
Remote Work Options
Risks
New fintech startups in Boston may challenge Forward Financing's market share.
CEO Jason Mullins' strategic shifts could disrupt operations or alienate clients.
Expansion of $450 million credit facility may increase financial risk if not managed well.
Differentiation
Forward Financing offers fast, flexible funding with approvals within minutes.
The company has provided over $1.9 billion to 45,000 small businesses since 2012.
Forward Financing is A+ rated by the Better Business Bureau and has a 4.9-star Trustpilot rating.
Upsides
Increased demand for alternative lending boosts Forward Financing's market potential.
AI and machine learning enhance Forward Financing's risk assessment and underwriting processes.
Digital-first financial services trend aligns with Forward Financing's online application model.
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