Cloud Priority Support Engineer - Italian at Acronis

Bulgaria

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Cloud ServicesIndustries

Requirements

Fluent English and Italian (both verbal and written, Upper Intermediate as minimum)
Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers
Windows Server experience (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)
Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
Ability to describe the details on technical issues in all their complexity when needed
Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
Would be considered plus: 2+ years of work experience in an applicable industry and role; Linux experience; Awareness of Virtualization

Responsibilities

Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments
Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment
Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of Company operations to support client requests effectively
Interact with various departments to analyze and resolve problems
Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance
Develop documentation regarding installation, upgrades, support, and compatibility issues

Skills

Key technologies and capabilities for this role

Cloud ComputingStorageVirtualizationNetworkingHardware TroubleshootingSoftware SupportItalian LanguageEnglish LanguageTechnical MentoringDocumentation

Questions & Answers

Common questions about this position

What languages are required for this role?

Fluent English and Italian (both verbal and written, Upper Intermediate as minimum) are required.

What is the salary for this position?

This information is not specified in the job description.

Is this a remote position?

The role involves providing remote technical support, but specific location type or remote policy details are not fully specified.

What technical skills are needed for this job?

Required skills include network troubleshooting (Wireshark, tcpdump, iperf), proficiency in services like DHCP, DNS, VPNs, HTTP servers, Windows Server experience with logs and tools like Procmon, and familiarity with business applications such as MS Exchange, MS SQL, MySQL, Oracle DB, or Citrix XenApp.

What does the company look for in a strong candidate?

Acronis seeks candidates with great communication skills, customer focus, passion for troubleshooting, ability to prioritize time-sensitive issues, and experience mentoring junior staff; pluses include 2+ years in a relevant role, Linux experience, and virtualization awareness. Submit your resume and application in English.

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees