Clinician Support Agent - San Francisco at iRhythm Technologies

As the Clinician Support Liaison, the agent will serve as the primary communicator between cardiac technicians and external accounts, including hospitals, clinicians, and patients, via phone, Outlook, ZioReports, and Salesforce. They will effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required. The agent will perform account follow-ups for additional clinical information, verify process notification MDN criteria, update case status in case management ticket systems, foster communication with internal and external partners, meet performance metrics, and adhere to HIPAA guidelines. Additionally, they will undertake other duties as assigned, including attending in-office days at least two days a week in San Francisco, CA, and working alternating weekends and shifts.