Psychiatric Patient Programs Specialist

Salary: $136K - $160K Location Type: Remote Employment Type: Full-Time

Position Overview

Rula is dedicated to reimagining behavioral healthcare delivery, focusing on access, quality, and patient safety. We are seeking a Psychiatric Patient Programs Specialist to establish the foundation of a new clinical escalation team. This role ensures that complex, high-risk psychiatric cases receive prompt, compassionate, and clinically excellent support.

This is a unique opportunity for a clinically experienced Psychiatric Mental Health Nurse Practitioner (PMHNP) passionate about elevating care standards, improving outcomes, and supporting both patients and providers. As a licensed clinician, you will serve as a clinical resource, investigator, and problem-solver. Your responsibilities will include responding to safety concerns, resolving grievances, and identifying areas for improvement. You will collaborate across teams, providers, and systems to advocate for safe, high-quality care and shape the tools and workflows that will scale this impact across our network.

Our Clinical team is a trusted resource for over 18,000 therapists and psychiatric providers nationwide. We pride ourselves on applying clinical expertise, ethical decision-making, and cross-functional collaboration to enhance the care experience. We operate in a dynamic environment where innovation and teamwork drive impact, supporting each other to work quickly and effectively. If you are looking to make a meaningful difference while working alongside passionate, mission-driven professionals, we encourage you to apply.

Responsibilities

• Serve as a clinical resource, investigator, and problem-solver for complex, high-risk psychiatric cases.
• Respond to safety concerns and resolve patient grievances.
• Identify areas for improvement in clinical processes and patient care.
• Work collaboratively across teams, providers, and systems to advocate for safe, high-quality care.
• Shape the tools and workflows that will scale clinical impact across the network.

Requirements

• Master’s or Doctoral degree in Nursing with a specialization in Psychiatric Mental Health (PMHNP).
• Active, unrestricted PMHNP license.
• 3+ years of experience delivering psychiatric clinical care in community mental health, inpatient, residential, or other acute settings.
• 2+ years of experience managing clinical risk, patient safety, or high-acuity situations.

Preferred Qualifications

• 1+ years of experience mentoring, supervising, or coaching mental health clinicians.
• 1+ years experience in a high-growth mental health tech start-up.
• Advanced competency using Google products (G-sheets, Drive, Google Docs, etc.) with the ability to learn new technology and systems efficiently.
• Deep understanding of documentation standards, behavioral health best practices, and risk assessment.
• Demonstrated ability to work independently and efficiently, with a strong attention to detail.
• Understanding of psych-specific billing and coding practices.
• Enjoys working autonomously to resolve problems and find solutions to complex questions in a fast-paced environment.

Note: While having preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

Company Information & Benefits

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. Our aim is to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and strive to be a force for positive change in the field of mental healthcare.

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% Remote Work Environment: US-based only, with working hours designed to support a healthy work-life balance.
• Attractive Pay and Benefits: Full transparency of pay ranges, regardless of your location in the United States.
• Comprehensive Health Benefits: Including medical, dental, vision, life, and disability insurance.