Customer Support Expert

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, FintechIndustries

Requirements

1+ year of work experience in a customer-facing role, SaaS preferred. A proven track record of driving customer satisfaction and meeting or exceeding performance standards. Excellent written and verbal communication skills, with the ability to adapt to various communication styles. A strong team player and a self-starter who thrives in a fast-paced, high-growth startup environment.

Responsibilities

Deliver best-in-class, personalized support to meet our high standards for customer satisfaction. Work with customers to understand their goals and address their challenges through effective ticket responses. Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text. Collaborate with a dynamic team to achieve team goals such as customer acquisition and retention. Engage with the team to identify areas of opportunity to improve resources such as macros and the help center.

Skills

SaaS

Customer Support

Ticketing

Phone Support

Email Support

Text Support

Product Knowledge

Macros

Help Center

Communication

Problem-Solving

GlossGenius

Business management solutions for beauty professionals

About GlossGenius

GlossGenius provides business management solutions specifically designed for beauty and wellness professionals, including salon owners, spa operators, and independent beauty experts. The platform offers tools for automated appointment scheduling, payment processing, client management, and marketing, which help streamline daily operations and improve client experiences. For example, clients can easily book appointments online, reducing the administrative workload for business owners. GlossGenius operates on a subscription model, allowing users to access its services for a monthly fee, while also offering a unique feature that provides loans to eligible businesses based on their sales and payment history. With over 70,000 salon and spa businesses served, GlossGenius aims to empower its users to enhance their income and achieve their business goals.

New York City, New YorkHeadquarters

2016Year Founded

$102MTotal Funding

SERIES_CCompany Stage

Fintech, Consumer GoodsIndustries

201-500Employees

Benefits

Flexible Paid Time Off

Health Insurance

Dental Insurance

Fertility Treatment Support

Generous, fully-paid parental leave policy

401(k) Retirement Plan

Professional Development Budget

Pre-tax commuter benefits

Dependent Care FSA

Home Office Stipend

Risks

Emerging startups with similar solutions could dilute GlossGenius's market share.

Economic downturns may challenge the subscription-based model, reducing spending by professionals.

Data privacy concerns may arise as more clients and businesses use the platform.

Differentiation

GlossGenius offers a comprehensive business management platform for beauty and wellness professionals.

The platform integrates appointment scheduling, payment processing, and marketing automation in one solution.

GlossGenius provides a unique capital feature, offering loans based on sales volume and payment history.

Upsides

Increased demand for contactless payment solutions boosts GlossGenius's seamless payment processing feature.

The rise of personalized marketing drives demand for GlossGenius's automated client interaction tools.

Hybrid work models increase the need for flexible scheduling, aligning with GlossGenius's offerings.

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