Clinical Support Expert, Fixed (Implants)

United States

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$70,000 – $80,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, HealthcareIndustries

Requirements

The Clinical Support Expert requires a minimum of 5 years of experience in a high-volume lab setting, preferably a digital dental lab, with at least 3 years of experience specifically with 3Shape CAD/CAM digital design and Implants. They should possess strong current knowledge of Implants dental systems and their digital components, along with customer obsession, empathy, strong computer skills, written and verbal communication abilities, independent problem-solving skills, and the ability to meet deadlines while maintaining quality standards.

Responsibilities

As a Clinical Support Expert, the individual will develop and collaborate on quality best practices, implement quality procedures across the Clinical Support Team, supervise quality trends and escalate them with proposed mitigation solutions, propose and oversee the enhancement of clinical knowledge, implement rapid quality-focused solutions, maintain detailed records of quality solutions, serve as the highest level of escalation for inbound support tickets, provide technical guidance and customer service via phone and chat, support doctors via phone and chat, offer technical customer service for complex cases, treatment planning, and refab diagnostics, and act as the technical liaison between doctors and the lab, translating doctor feedback into outcomes for live orders.

Skills

Dental technical knowledge

Customer service

Quality management

Treatment planning

Refabrication diagnostics

Technical support

Communication

Collaboration

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees