Client Success Specialist

Employment Type: Full-time Location Type: Remote

Position Overview

Experian is seeking an enthusiastic Client Success Specialist to guide new clients through the onboarding process for our unemployment management services. This role involves managing the entire onboarding journey, from initial setup to full implementation, and requires strong communication skills to convey product value and features to customers. You will report directly to the Director of Provisioning.

Key Responsibilities

• Lead the end-to-end onboarding process, including data collection, system setup, and client training.
• Coordinate with clients to confirm start dates, gather contacts, and ensure system configuration.
• Ensure accurate and up-to-date tax information throughout your client lifecycle.
• Train clients on the Hamlet platform prior to go-live.
• Serve as the primary contact for client inquiries and issue resolution.
• Present quarterly reports and collaborate with clients to improve response quality.

Requirements

Education:

• Bachelor’s degree in Business Administration, Communications, Human Resources, or a related field, OR equivalent years of work experience.

Experience:

• Two (2) plus years of experience in client onboarding, customer success, account management, or a related client-facing role.
• Experience working with SaaS platforms or HR/payroll systems is a plus.
• Familiarity with unemployment claims processes or compliance standards is highly desirable.

Qualifications:

• Proven experience in client onboarding, customer success, or account management.
• Strong presentation and communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple clients and deadlines simultaneously.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses worldwide. We leverage our unique combination of data, analytics, and software to redefine lending practices, prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market. We also assist millions in achieving their financial goals, saving them time and money.

Experian operates across diverse markets including financial services, healthcare, automotive, agribusiness, and insurance. We invest in our people and advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we employ 22,500 people across 32 countries, with our corporate headquarters in Dublin, Ireland. Learn more at experianplc.com.

Additional Information

Perks & Benefits:

• Lucrative overachievement plan.
• Experian Elite – Annual trip for Top Performers.
• 15 days of vacation accrual annually, five sick days, two volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance, and more.
• Employee stock purchase program and 401K matching with immediate vesting.
• Fully remote role.

Experian is an Equal Opportunity and Affirmative Action employer. Innovation is critical to our DNA, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole selves to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you require accommodation due to a disability or special need, please inform us at the earliest opportunity.

Department: Customer Service Industry: Financial Services Function: Customer Service Type of Employment: Full-time Language: English Remote: Yes