Job Description: Setup Operations Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Check is a company focused on simplifying payroll for businesses and their partners. They are building embedded payroll and redefining how people get paid. The Setup Ops team is responsible for getting new customers to their first payroll run with Check’s partner businesses, playing a critical role in partner growth. This role requires a self-starter with a passion for payroll and a commitment to operational efficiency and excellent customer service.

Requirements

• 3+ years of payroll implementation or account management experience.
• Strong understanding of payroll processes and systems.
• Entrepreneurial mindset and a high degree of ownership.
• Ability to manage multiple projects simultaneously.
• Excellent customer service skills (via tickets, email, and phone/video).
• Detail-oriented and committed to high quality.

Responsibilities

• Manage multiple setup projects (payroll implementations) concurrently across various partner businesses and previous payroll systems.
• Ensure the timely and accurate delivery of projects, maintaining a high quality standard.
• Collaborate with the team to create and improve processes, documentation, and tooling.
• Provide customer service to both partner businesses building on Check and companies undergoing onboarding.
• Drive operational efficiency, meeting Service Level Agreements (SLAs).
• Assist outsourcing teams and customers with complex payroll scenarios.
• Cultivate strong relationships with outsourcing partners, overseeing setup projects to successful completion.

Company Information

• Company: Check
• Mission: Simplify the complex, make a real impact, and create a better future for businesses.
• Team Culture: Passionate, problem-solving, critical thinking, grit, innovative, adaptable, and focused on building payroll businesses together.