Client Solutions Project Manager at ServiceRocket

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

3-5 years of successful customer-facing project management experience (external projects) in Information Technology delivery projects such as Cloud Migrations, Digital transformation, and complex Implementations of new technologies
Experienced in collaborating with multiple stakeholders and managing priorities
Able to consult with clients to identify further opportunities for ServiceRocket to provide additional services
Able to see the big picture as well as delve into details
Ability to hold people accountable to drive business value
Excellent verbal, written, and presentation skills
Adaptable and enjoys building relationships with customers and internal stakeholders
Analytical, able to think on your feet and learn quickly
Adept at working across multiple teams and disciplines in a fast-paced, global environment
Understanding of project financials
Technical background in pre-sales, information technology or computer science
Experience in working in a geographically distributed environment and comfortable working asynchronously

Responsibilities

Manage resources, budget, cost, time, quality, risks, milestones and other constraints
Work with customers or internal leadership teams to address blockers, risks, and escalations while updating on the overall health of project(s)
Help define and improve processes/guidelines for the project management function
Drive delivery across organizational boundaries
Build, share, and present reports that track performance and give meaningful insights into our capacity and commitments
Partner closely with business stakeholders to turn their needs into well-defined projects and backlogs; this includes identifying potential new projects with additional services

Skills

Key technologies and capabilities for this role

Project ManagementRisk ManagementBudget ManagementStakeholder ManagementResource ManagementProcess ImprovementReportingAgile MethodologiesCross-functional CollaborationEscalation Management

Questions & Answers

Common questions about this position

What experience is required for the Client Solutions Project Manager role?

You need 3-5 years of successful customer-facing project management experience in IT delivery projects like Cloud Migrations, Digital transformation, and complex Implementations, plus a technical background in pre-sales, IT, or computer science.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or is there a location requirement?

This information is not specified in the job description.

What is the company culture like at ServiceRocket?

ServiceRocket offers a fun-loving and inclusive work environment that supports professional growth and personal well-being, with a collaborative mindset among its diverse Rocketeers, reflected in a 4.7 Glassdoor rating.

What makes a strong candidate for this Project Manager role?

Strong candidates have experience collaborating with stakeholders, managing priorities across teams, consulting clients for additional opportunities, holding teams accountable, and possessing excellent communication and analytical skills in a fast-paced global environment.

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

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