Customer Success Manager
TelliusSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, Payments, Consumer Lending, iGaming, Property Management, TollingIndustries
Requirements
- 7+ years of Project Management or Customer Implementation experience
- Excellent analytical and problem-solving skills
- Very strong verbal and written organizational, presentation and communication skills
- Unfazed by juggling multiple projects, scope changes and tight deadlines
- Familiarity with JIRA, Asana, Wrike or other project management tools
- Familiarity with Confluence Wiki
- Familiarity with Agile and Waterfall project methodologies
- Familiarity with Scrum
- Familiarity with Excel or Google Sheets
- Independent and self-motivated
- Beneficial: previous experience working remotely
Responsibilities
- Developing and executing large complex projects from start to finish
- Tenacity and empathy in dealing with people and projects
- Communicating in a way that is clear and motivates teams to perform their best
- Effectively translate requirements, timelines, risks and escalations between Engineers, Sales teams, and Customers
- Be the hub of communication
- Managing the team in meeting implementation goals on time
- Leading external and internal stakeholder meetings
- Identifying external or internal risks, and driving mitigation plans to project completion
- Coordinating and driving issue escalation and resolution
- Adjusting the plan due to changes in scope and/or schedule
- Being an expert at anticipation
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a fully remote position.
What experience is required for this role?
Candidates need 7+ years of Project Management or Customer Implementation experience, along with excellent communication skills.
What are the key responsibilities of the Senior Project Manager?
Responsibilities include developing and executing large complex projects, communicating effectively with teams and customers, managing stakeholder meetings, identifying risks, and driving implementations to completion on time.
What is the company culture like at PayNearMe?
PayNearMe is a growth-stage company with a team of 200+ employees across 41 states, focused on innovation in payments, collaboration across Sales, Product, Engineering, and Customer Success teams, and delivering seamless customer experiences.
What skills make a strong candidate for this position?
Strong candidates demonstrate tenacity and empathy, excellent communication to motivate teams, ability to translate requirements between engineers, sales, and customers, and expertise in anticipating issues and managing complex projects.
PayNearMe
Flexible payments platform for diverse transactions
About PayNearMe
PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.
Santa Clara, CaliforniaHeadquarters
2009Year Founded
$156.1MTotal Funding
SERIES_DCompany Stage
Fintech, AI & Machine LearningIndustries
201-500Employees
Benefits
Professional Development Budget
Risks
Emerging fintech startups could erode PayNearMe's market share with similar solutions.
Regulatory scrutiny may increase compliance costs for PayNearMe.
Partnership with Trustly exposes PayNearMe to open banking data privacy risks.
Differentiation
PayNearMe offers a wide range of payment options, including cash and digital wallets.
The platform integrates AI to enhance personalized customer experiences and improve payment solutions.
Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.
Upsides
The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.
Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.
Open banking regulations in the US offer new integration opportunities for PayNearMe.
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