Client Services Call Center Rep II

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team. You will be a resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services. You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service, using your deep competencies in different product and operational areas.

Key Responsibilities:

• Manage inbound and outbound client phone calls and email inquiries.
• Resolve technical problems and product questions.
• Document solutions to internal and external clients quickly.
• Interpret and respond to customer requests between customers and Sales, ensuring responses to inquiries and leads.
• Work within a diverse team; communication with others is crucial.
• Handle support requests from a variety of different channels at the same time.
• Seek appropriate information and training to stay up to date on products and the industry.
• Identify new products whenever upselling and cross-selling opportunities arise.
• Gather client feedback on products and services and communicate with Product management.

Qualifications

We are looking for a client-focused person and high-level experienced interpreting and responding to customer requests. Creativity and initiative are a must, in addition to the following:

• High School Diploma
• 2+ years of call center customer support experience
• Salesforce.com proficiency
• PC, Microsoft Office, and internet knowledge
• Advanced problem solving, analytical, and customer service skills
• Advanced English language skills, both verbal and written
• Experience establishing procedures to ensure client satisfaction
• Experience documenting customer issues in detail
• Team and teamwork focus

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on.

Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Employment Details

• Location Type: Remote
• Employment Type: Full-time