[Remote] Client Services Call Center Rep at Expedia

Heredia, Heredia Province, Costa Rica

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Data and Technology, Financial Services, Healthcare, Agribusiness, InsuranceIndustries

Requirements

Candidates must possess a High School Diploma and at least 2 years of call center customer support experience. Proficiency in Salesforce.com, Microsoft Office, and internet navigation is required, along with advanced problem-solving, analytical, and customer service skills. Fluency in English, both verbal and written, is essential, as is experience in documenting customer issues and a focus on teamwork.

Responsibilities

The Client Services Call Center Representative will manage inbound and outbound client phone calls and email inquiries, resolve technical problems and product questions, and document solutions for clients. Responsibilities include interpreting and responding to customer requests, collaborating with internal departments, and identifying upselling and cross-selling opportunities. The role also involves gathering client feedback, staying updated on products and the industry, and handling support requests from multiple channels simultaneously.

Skills

Customer Service

Client Support

Technical Support

Problem Solving

Communication

Data Entry

Email Management

Phone Support

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees