\u003Cb>QUALIFICATIONS\u003C/b>\u003Cbr />\u003Cu>Minimum Education, Experience & Training Equivalent to:\u003C/u> \u003C/p>\u003Cul>\u003Cli>2+ years of experience in a scheduling/customer service role.\u003C/li>\u003Cli>AA degree preferred.\u003C/li>\u003Cli>Experience in a healthcare setting preferred.\u003C/li>\u003Cli>Bi-lingual in Cantonese or Spanish a plus.\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cu>Knowledge & Skills\u003C/u>\u003C/p>\u003Cul>\u003Cli>Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.\u003C/li>\u003Cli>A commitment to the values of the organization while demonstrating good judgment, flexibility, patience\u003Cbr />and discretion when dealing with confidential and sensitive matters.\u003C/li>\u003Cli>Experience analyzing various scenarios to identify the most effective utilization of staff to meet client needs. \u003C/li>\u003Cli>Knowledge of scheduling systems and processes. \u003C/li>\u003Cli>Comfortable working independently, with focus on excellent customer care and service. \u003C/li>\u003Cli>Knowledgeable in a variety of service lines with expected direct treatment care hours minimum ratio to meet standard obligations as outlined by Department of Managed Health Care (DMHC).\u003C/li>\u003Cli>Strong skill in managing conflicting priorities.\u003C/li>\u003Cli>Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.\u003C/li>\u003Cli>Capacity to effectively multitask and manage day-to-day responsibilities without supervision.\u003C/li>\u003Cli>Personable; able to work comfortably with individuals at all levels within the organization.\u003C/li>\u003Cli>Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.\u003C/li>\u003Cli>Must be highly detail oriented.\u003C/li>\u003Cli>Strong interpersonal skills.\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cu>Physical Requirements:\u003C/u>\u003C/p>\u003Cul>\u003Cli>Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.\u003C/li>\u003Cli>Visual and auditory ability to work with clients, staff, and others in the workplace continuously.\u003C/li>\u003Cli>Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.\u003C/li>\u003Cli>Utilize computer and cell phone for effective communication.\u003C/li>\u003Cli>Ability to utilize virtual meetings software (Zoom, Teams, etc.).\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>CONDITIONS OF EMPLOYMENT\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cspan>Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Ability to obtain and maintain clearance through the Office of Inspector General.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Must attend any required training.\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\n\u003Cp>\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp>\u003Cu>\u003Cb>Time Type:\u003C/b>\u003C/u>\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>Full time\u003Cp>\u003C/p>\n\u003Cp>\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Ch2>\u003Cu>Compensation:\u003C/u>\u003C/h2>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>$66,650 - $69,000 Annually\u003Cp>\u003C/p>\n\u003Cp>\u003C/p>\u003Cp>\u003Cspan>The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\n\u003Cp>\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp>Catalight is an equal opportunity employer.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>","https://catalight.wd1.myworkdayjobs.com/catalight/job/Remote/Client-Services-Analyst_JR1206-1",{"id":61,"name":62,"urlSafeSlug":62,"logo":63},[322],{"city":34,"region":34,"country":93},"2025-08-29T00:00:00Z","Candidates should have at least 2 years of experience in a scheduling or customer service role, with an Associate's degree preferred. Experience in a healthcare setting and bilingual skills in Cantonese or Spanish are a plus. Proficiency in Microsoft Office, particularly Excel, and knowledge of scheduling systems are required. The role demands strong multitasking abilities, excellent customer care skills, and the capacity to work independently and manage conflicting priorities.","The Client Services Analyst is responsible for developing care teams and schedules for assigned clients, analyzing practitioner availability, and presenting schedules to caregivers. They will manage client schedules to meet state and funder requirements, handle complex escalations, and de-escalate situations by identifying alternative solutions. Responsibilities include making schedule offers within required timeframes, forming new treatment groups, maintaining ongoing group treatment, and ensuring clients receive timely appointment offers to comply with regulations. The analyst will also collaborate with clinical teams, provide coverage for other analysts, respond to inquiries via phone and email, maintain accurate documentation, analyze reports for client and staff hours, and design schedules for clinical management. Additionally, they will manage a high volume of incoming requests, meet regularly with clinical management, and perform other assigned duties.",{"employment":327,"compensation":329,"experience":330,"visaSponsorship":338,"location":339,"skills":340,"industries":347},{"type":328},{"id":103,"name":104,"description":168},{"minAnnualSalary":34,"maxAnnualSalary":34,"currency":34,"details":34},{"experienceLevels":331},[332,336],{"id":333,"name":334,"description":335},"e677de98-10ce-4da6-9a88-ef9be4395dfe","Entry Level & New Grad","Suitable for recent graduates starting their career.",{"id":114,"name":115,"description":337},"Gain initial job experience and develop your skills.",{"type":11},{"type":11},[341,342,343,344,345,188,287,187,346],"Client Services","Schedule Management","Caregiver Coordination","Client Relationship Management","Escalation Handling","Documentation",[348,349],{"id":135,"name":136},{"id":130,"name":350},"Home Care",["Reactive",352],{"$ssite-config":353},{"env":354,"name":355,"url":356},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",359],{"company-Catalist":-1,"company-jobs-4ac4c612-140e-4c22-b605-a56ea293ca7a-carousel":-1},"/company/Catalist",{}]