Bilingual Member Service Guide - Spanish at Devoted Health

United States

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$39,520 – $49,920Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Candidates must have a minimum of 1 year of call center experience and be fluent in both written and oral English and Spanish. A passion for serving others, proven ability to build rapport and trust, adaptability, resilience, and a willingness to learn new skills are required. Applicants must also be able to work remotely from a hard-wired ethernet connection and adhere to HIPAA compliance.

Responsibilities

The Bilingual Member Service Guide will provide support to members across inbound calls, outbound outreach, and digital platforms, building trust and creating meaningful connections. Responsibilities include listening deeply, anticipating needs, empowering members, translating complex healthcare information into simple terms, and flexing between inbound service, outbound engagement, and digital outreach as priorities evolve. The role also requires adherence to regulatory requirements and mastering multi-tasking skills.

Skills

Customer Service

Communication

Adaptability

Problem-Solving

Spanish

Healthcare Navigation

Digital Communication

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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