Clipboard Health

Customer Experience Specialist (Non-USA)

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare Marketplace, Customer ServiceIndustries

Requirements

Candidates must be fluent, professional-level English speakers, with at least 2 years of experience in customer support via chat or voice, 2+ years using CRMs like Zendesk or Salesforce, and 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.). They should also be able to thrive in fast-paced environments, be proactive problem-solvers, possess strong attention to detail and sound judgment, and demonstrate a collaborative attitude.

Responsibilities

The Customer Experience Specialist will deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time; navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation; apply sound judgment to troubleshoot issues and escalate only when necessary; personalize communication using macros and maintain a confident, helpful tone; monitor trends and flag recurring issues; support onboarding by guiding new workers through platform workflows; and uphold company values in every interaction.

Skills

Customer Support
Problem-Solving
Operational Knowledge
Team Leadership
Ownership Mindset

Clipboard Health

Healthcare staffing platform connecting facilities and nurses

About Clipboard Health

Clipboard Health connects healthcare facilities with local nursing professionals to address staffing shortages. The platform allows healthcare providers to find qualified nurses who can fill open shifts, which helps improve patient care and avoid penalties for understaffing. Nurses using the platform enjoy greater flexibility in choosing their work hours and can compare job details and negotiate pay rates transparently. Unlike traditional staffing agencies, Clipboard Health operates as a marketplace, facilitating direct connections between facilities and nurses while earning revenue through transaction fees. The goal is to enhance operational efficiency in healthcare settings and improve job satisfaction for nurses.

Key Metrics

San Francisco, CaliforniaHeadquarters
2016Year Founded
$91.6MTotal Funding
SERIES_CCompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Flexible Work Hours
Remote Work Options
Professional Development Budget

Risks

Competition from platforms like ShiftKey and CareRev may erode Clipboard Health's market share.
Nurses delaying shift acceptance for higher rates could increase Clipboard Health's operational costs.
Ongoing nursing shortages may lead to demands for higher wages, impacting profitability.

Differentiation

Clipboard Health offers a one-click application process for nurses seeking jobs.
The platform provides transparency in pay rates and work details for nurses.
Clipboard Health connects healthcare facilities with local professionals to fill unoccupied shifts.

Upsides

Increased telehealth adoption creates remote work opportunities for nurses on Clipboard Health.
AI-driven scheduling tools enhance Clipboard Health's staffing solutions efficiency.
Healthcare facilities' shift from traditional agencies to digital platforms boosts Clipboard Health's market share.

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