Customer Experience Specialist (Non-USA)

Position Overview

• Location Type: Fully Remote (Global, excluding USA)
• Job Type: Full-time
• Salary: Not specified

Clipboard Health is seeking experienced customer support professionals to join its Worker Operations team. This role is described as "entry-level" in the sense that it's on the front lines, but requires urgency, ownership, and a future leader's mindset. The team is responsible for the entire worker journey, ensuring the marketplace is reliable, high-performing, and built on trust. The company emphasizes internal promotion and offers opportunities for growth from the ground up.

Important Note: The company operates 24/7. Shifts are 5 days within a 7-day cycle (Sunday to Saturday), requiring availability on both Saturdays and Sundays. Shifts are assigned based on business needs.

Requirements

• Fluent, professional-level English (spoken and written).
• 2+ years of experience in customer support via chat or voice.
• 2+ years of experience using CRMs such as Zendesk or Salesforce.
• 2+ years of experience using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting.
• Ability to thrive in fast-paced, cross-functional environments.
• Proactive problem-solver who takes initiative without waiting for direction.
• Strong attention to detail and sound judgment, especially under pressure.
• Collaborative attitude that contributes to team success.

Responsibilities

• Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time.
• Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation.
• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
• Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone.
• Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
• Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly.
• Uphold company values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction.

System Requirements

• Minimum 15Mbps wired internet connection.
• Minimum i5 processor or equivalent.
• Minimum 12GB RAM.
• Quiet working environment.
• Steady power and internet connection.

Company Information

Clipboard Health is a fast-growing Series C marketplace that connects healthcare facilities with healthcare professionals. They aim to lift people up the socioeconomic ladder by allowing healthcare professionals to turn extra time and ambition into career growth and financial opportunity. The company is a leader in the Long Term Care vertical and is expanding into other areas like Dental Offices and Schools. Clipboard Health is a YC Top Company with a global, remote team of over 600 people, profitable since 2022, and fills millions of shifts annually.