Client Manager - Industry Insights Expert

Location Type: Remote Employment Type: Full-time

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Company Description

NIQ (R25_0015869NIQ) is the world's leading consumer intelligence company, providing a comprehensive understanding of consumer buying behavior and identifying new growth opportunities. In 2023, NIQ merged with GfK, uniting two industry leaders with extensive global reach. NIQ delivers the "Full View™" through a holistic retail perspective and unparalleled consumer insights, presented with advanced analytics via state-of-the-art platforms. As an Advent International portfolio company, NIQ operates in over 100 markets, covering more than 90% of the global population.

Note: This is a remote-based role for candidates physically located within the US.

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Job Description

The Client Manager at NIQ is an experienced Industry Insights expert dedicated to client satisfaction. The primary goal is to support clients in making informed business decisions by delivering analysis and insights on industries, markets, and consumers, utilizing NIQ data and tools according to NIQ standards. This role also involves strong execution of the Service Model and guiding/coaching junior team members.

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Responsibilities

• Act as a master of proprietary NIQ tools and metrics to help solve client business questions.
• Collaborate closely with CS Consultants to enhance customer experience.
• Independently respond to business questions during briefing sessions and develop analytical outlines that integrate multiple NIQ solutions into a cohesive narrative.
• Simplify and visualize data, translating numbers into compelling stories for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations adhering to Academy Silver graduate level standards, effectively utilizing SCQA and AP methodologies.
• Drive customer satisfaction through the delivery of relevant and impactful insights.
• Identify revenue leads independently and partner with AD to convert them into revenue opportunities.
• Execute effectively based on the service model.
• Proactively address and remove roadblocks as they arise.
• Lead by example, guiding and coaching junior team members.
• Champion initiatives within the business unit, provide guidance to peers in specific areas, and be accountable for delivering on related KPIs.
• Lead Thought Leadership Projects.

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Qualifications

• 2-5 years of experience in the CPG industry and/or related sales, category management, or market research roles.
• A Master's degree is considered a plus.
• Prior experience with NielsenIQ (or similar) solutions in the analytics space, including POS/Panel data, is preferred.
• Possess a curious mindset and enjoy building data-driven stories to answer business questions.
• Strong analytical skills and excellent numerical aptitude.
• Proficiency in Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savvy and a quick learner of concepts, tools, and analyses.
• Proficiency in pulling, analyzing, and incorporating relevant NIQ data sources (e.g., RMS, Homescan, Omni, Spectra).
• Proficiency in utilizing Discover to address client concerns and roadblocks, thereby driving usage.
• Ability to coach others in data analysis and working with NIQ tools.

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Additional Information

Compensation & Benefits:

• Salary Range: $76,500 - $92,000 (market-competitive, actual salary dependent on experience, qualifications, skills, and location).
• Incentives: Potential eligibility for sales-based incentives or performance-based bonuses.
• Benefits Package: Flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.
• US Benefits: Comprehensive healthcare.