Client Experience Analytics Manager at Vanguard

Malvern, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Problem solving skills: Ability to formulate a framework and roadmap to solve complex and ambiguous business/product problems in partnership with various data functions
Knowledge of advanced analytics methods: Hands-on expertise in data profiling, modeling to deliver deep understanding of outcome drivers and curated insights/recommendations
Strong analytical skills: Ability to form hypotheses, draw meaningful insights from disparate data sources, understand data, process it, extract value, visualize it, and communicate insights to various audiences including senior management
Ability to translate business and technical dimensions: Coach and mentor analysts to identify business opportunities and break down complex problems into analytics workstreams, ensuring deliverables enhance enterprise and client outcomes
Ability to synthesize and communicate analytics perspective to technical and non-technical senior leadership, delivering clear presentations on analytics value for CX challenges
Expert stakeholder management skills: Build and deliver analytics roadmap and OKRs, collaborate in matrixed organizations
Foresight and planning: Recognize ongoing needs for operationalization, pre-empt requests, plan roadmaps for deliverables and roadshows
Nice to have: Experience in experimentation, digital/web analytics, Adobe data tagging/capture
Minimum of eight years related work experience in Analytics and Data Science
Experience working in SQL, Python, Tableau, and AWS
Experience through progressive growth from hands-on analytics to people leadership
Minimum of 3 years experience building and presenting executive level PowerPoint presentations
Undergraduate degree or equivalent; graduate degree preferred

Responsibilities

Formulate frameworks and roadmaps to solve complex business/product problems with data functions
Apply advanced analytics (data profiling, modeling) to deliver insights, recommendations, and understanding of outcome drivers
Analyze disparate data sources, form hypotheses, extract and visualize insights, communicate to diverse audiences including senior management
Coach and mentor analysts to identify opportunities, break down problems into workstreams, ensure enhanced outcomes
Synthesize analytics perspectives and present to senior leadership on solving CX challenges
Manage stakeholders, build/deliver analytics roadmaps and OKRs, collaborate in matrixed organizations
Identify operationalizable needs, pre-empt requests, plan roadmaps for deliverables and roadshows

Skills

SQL

Python

Tableau

AWS

Data Profiling

Data Modeling

Data Visualization

Stakeholder Management

Experimentation

Digital Analytics

Web Analytics

Adobe Data Tagging

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees