[Remote] Manager, Risk Analytics at Jobber

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Home Services, SaaSIndustries

Requirements

Passion for using data to drive impactful business decisions
Experience in people leadership and hands-on analytics
Ability to guide a team of curious, high-performing analysts
Expertise in risk analytics, including user behavior, engagement, transaction/merchant fraud detection, quantification, and mitigation
Knowledge of loss prevention, payment integrity, and risk strategy
Skills in supporting workflows, processes, metrics, and reporting for risk operations
Ability to make recommendations on risk tooling and third-party data
Strategic partnership with Risk Leadership, Risk Operations, and Risk Engineering

Responsibilities

Lead, coach, and empower a team of analysts to deliver strategic insights and business impact
Prioritize, scope, and allocate analytics work based on business impact and stakeholder needs
Create a collaborative, high-accountability environment valuing curiosity, excellence, and continuous improvement
Develop talent through mentorship, feedback, technical depth, and strategic acumen
Model analytical leadership by translating data into clear actions shaping customer experience and growth
Act as a strategic thought partner and internal consultant to the Risk Org and its leaders
Provide analytical perspectives informing business strategy, operational priorities, and investment decisions
Guide analytical initiatives improving understanding of user behavior and engagement across product lines
Lead projects detecting, quantifying, and mitigating transaction or merchant fraud
Deliver insights improving loss prevention, payment integrity, and overall risk strategy
Support workflows and processes for customer-facing risk operations teams, including metrics and reporting frameworks for real-time decision-making
Make recommendations on risk tooling and third-party data

Skills

Key technologies and capabilities for this role

Risk AnalyticsData AnalysisAnalytics LeadershipBusiness InsightsTeam ManagementStrategyDecision-Making

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary range for the Manager, Risk Analytics role?

This information is not specified in the job description.

What are the main responsibilities of this role?

You will lead a team of analysts, guide analytical initiatives on user behavior, lead projects on fraud detection and mitigation, deliver insights for loss prevention and risk strategy, and support risk operations workflows.

What is the company culture like at Jobber?

Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation, and has been recognized by Great Place to Work and Canada’s Most Admired Corporate Cultures.

What kind of experience makes a strong candidate for this role?

Ideal candidates have people leadership experience, hands-on analytical skills, and the ability to shape strategy through data-driven insights, particularly in risk analytics, fraud detection, and partnering with risk teams.

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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