Client Education Specialist - Healthcare Revenue Cycle (Remote)

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

Reporting to the Senior Director of Training, the Client Education Specialist delivers high-quality training sessions on Experian Health products and services. You will collaborate with Implementation and Client Success teams to ensure structured, credible, and effective training for both new and existing clients. You will support end-users by enhancing product knowledge, recommending best practices, and promoting optimal usage to drive adoption and retention.

You will:

• Deliver engaging product training (in-person and virtual) for super users, end-users, and client leadership.
• Specialize in advanced training program facilitation.
• Utilize established Experian Health training tools and methodologies for optimal training delivery and results.
• Act as a liaison between Training and Contract Manager Optimization teams to identify workflow best practices and client challenges.
• Deliver coaching services and enhance training programs according to client requirements.
• Collaborate with our teams to align training with client goals, product updates, and competitive insights.
• Prepare training materials and delivery tools for each client.
• Document training outcomes and escalate client concerns.
• Apply tools to evaluate training effectiveness.
• Maintain up-to-date training materials and contribute to process improvements.

Qualifications

• Minimum of 4 years of experience in classroom and virtual training.
• Knowledge of the healthcare revenue cycle required.
• Bachelor's degree or equivalent combinations of education and experience may be considered.
• Ability to train on complex topics and present to diverse audiences.
• Adaptability in both classroom and virtual training environments.
• Excellent presentation, documentation, and organizational abilities.
• Strong understanding and experience with Experian Health products and services, customer workflow processes and the healthcare revenue cycle industry.
• Up to 20% travel to client locations may be required on an occasional basis.

Additional Information

Location Type: Remote Employment Type: Full-time

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. Experian's people first approach is award-winning.