Client Education Specialist - Healthcare Revenue Cycle (Remote)

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Data and Technology, Financial Services, AutomotiveIndustries

Requirements

Candidates must possess a minimum of 4 years of experience in both classroom and virtual training, with required knowledge of the healthcare revenue cycle. A Bachelor's degree or an equivalent combination of education and experience is necessary. The role demands the ability to train on complex topics, present to diverse audiences, and adapt to various training environments, along with excellent presentation, documentation, and organizational skills. A strong understanding of Experian Health products, customer workflow processes, and the healthcare revenue cycle industry is essential, and up to 20% travel may be required.

Responsibilities

The Client Education Specialist will deliver high-quality training sessions on Experian Health products and services to new and existing clients, both in-person and virtually. They will collaborate with Implementation and Client Success teams to ensure effective training, support end-users by enhancing product knowledge, and promote optimal usage to drive adoption and retention. Responsibilities include facilitating advanced training programs, utilizing established training tools and methodologies, acting as a liaison between teams to identify best practices and client challenges, delivering coaching services, and aligning training with client goals. The specialist will also prepare training materials, document outcomes, escalate client concerns, evaluate training effectiveness, and maintain up-to-date training materials while contributing to process improvements.

Skills

Product Training

Client Training

Training Facilitation

Coaching

Healthcare Revenue Cycle

Data Analytics

Software Training

Best Practices

Client Success

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees