Specialist I, Payor Partnership Support

Position Overview

Grow Therapy is seeking a Specialist I, Payor Partnership Support to join their Payor Partnership Support Team. This role is crucial in providing a best-in-class experience for Payor Partner Clinicians and Clients. The position is part of a remote-friendly team of 13-15 individuals and reports directly to the team manager.

Work Schedule

• Shift: Monday - Friday, 12:00 PM - 9:00 PM EST

Responsibilities

• Answering live calls, chats, and emails from clinicians and clients.
• Collaborating with other teams within Customer Operations to resolve stakeholder issues.
• Working with RCM and Engineering teams to find resolutions for bugs and billing issues.
• Meeting with your manager to discuss Quality Assurance (QA), accept feedback, and improve communication.

Requirements

• Availability: Must be able to work Monday - Friday, 12:00 PM - 9:00 PM EST.
• Customer Support Experience: Minimum of 2 years in customer support (healthcare billing experience is a plus).
• Communication Channels: Minimum of 1 year of experience assisting customers via phone, live chat, and email.
• Adaptability: Ability to pivot, multitask, and adapt easily to an ever-changing environment.
• Attention to Detail: Must possess very high attention to detail.
• Work Environment: Desire to work in a contact center environment.
• Problem-Solving: Takes initiative with a "can-do" attitude towards investigating and solving problems.
• Empathy: Naturally empathetic individual with a consultative and empathetic attitude.
• Technical Skills: Intermediate level of technical understanding and experience working with large databases and multiple tools simultaneously.
• Insurance Knowledge: Experience with and knowledge of health insurance/billing.
• Composure: Ability to remain calm, cool, and collected under intense interactions.

Note: If you don’t meet every single requirement but are still interested, please apply. Grow Therapy values candidates beyond just their resume.

Application Instructions

• Please upload your resume in PDF format.

About Grow Therapy

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. As a technology-powered, three-sided marketplace, Grow Therapy empowers providers, augments insurance payors, and serves patients. Recognizing the increased need for accessible mental healthcare, Grow Therapy is building a team of entrepreneurs and mission-driven individuals. Since its launch in February 2021, Grow Therapy has empowered over ten thousand therapists and hundreds of thousands of clients nationwide. The company has secured over $178 million in funding from prominent investors including Sequoia Capital, Transformation Capital, TCV, and SignalFire.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one.
• Comprehensive health insurance plans, including dental and vision.
• Wellness benefits that reflect the company's dedication to mental health, including:
  • Flexible working hours
  • Flexible Time Off
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Wellness Stipend
  • In-office meals and snacks
• Continuous learning opportunities.
• Competitive salary.
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership.

Compensation

• Base Compensation Range: $45,000 - $48,000 USD per year.
• Note: The final base compensation will vary based on relevant experience, qualifications, and the candidate's working location.

Hiring Process Information

• Grow Therapy uses Covey as part of its hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT. Covey Scout for Inbound began use on January 11, 2025.
• An independent bias audit report covering the use of Covey is available for review.