Director of Content Strategy & Operations
ConfluentSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- 7+ years of experience in program management, business operations, or a related field, ideally in tech
- Proven success in managing planning cycles and optimizing operations
- Strong knowledge of business metrics and financial planning
- Highly organized with the ability to manage multiple priorities
- Excellent communication and storytelling skills
- Strong analytical skills with a focus on data-driven decision-making
- Collaborative leader with a strategic mindset
- (Preferred) Experience working with C-suite executives and managing cross-functional projects
- (Preferred) Familiarity with project management tools (e.g., JIRA) and business models
Responsibilities
- Oversee monthly, quarterly, and annual planning processes
- Collaborate with Finance to build and execute the Annual Operating Plan (AOP)
- Implement and improve product operations (e.g., Agile, Scrum, Kanban)
- Foster a culture of continuous improvement by independently identifying inefficiencies and driving process enhancements
- Serve as a strategic partner to the CTO and CEO/CPO by driving high-priority cross-company initiatives and ensuring timely delivery
- Align technical initiatives with business priorities and communicate progress to stakeholders
- Identify and mitigate risks, resolving roadblocks to keep projects on track
- Develop communication plans to ensure transparency and alignment across teams
- Act as a bridge between executives and the broader organization
- Track and report key metrics to measure progress and drive decisions
- Provide actionable insights to address gaps and inform strategy
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Chief of Staff role?
Candidates need 7+ years of experience in program management, business operations, or a related field, ideally in tech, with proven success in managing planning cycles and optimizing operations, plus strong knowledge of business metrics and financial planning.
What key skills are needed for this position?
The role requires being highly organized with the ability to manage multiple priorities, excellent communication and storytelling skills, strong analytical skills with a focus on data-driven decision-making, and being a collaborative leader with a strategic mindset.
What is the salary or compensation for this role?
This information is not specified in the job description.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What makes a strong candidate for this Chief of Staff role?
A strong candidate will have 7+ years in program management or operations in tech, experience with C-suite executives and cross-functional projects, familiarity with tools like JIRA, and alignment with Podium's operating principles and mission to help local businesses.
Podium
Streamlines local business communications and payments
About Podium
Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.
Lehi, UtahHeadquarters
2014Year Founded
$407.2MTotal Funding
SERIES_DCompany Stage
Enterprise Software, Fintech, AI & Machine LearningIndustries
1,001-5,000Employees
Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag
Risks
Twilio's acquisition of Zipwhip may increase competition in business texting services.
Strategic shifts by new CMO Pauline Reader might not align with customer expectations.
Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.
Differentiation
Podium offers a unique messaging platform tailored for local business interactions.
The platform integrates seamlessly with various communication channels for unified customer experiences.
Podium's tools enable businesses to gather online reviews and enhance customer relationships.
Upsides
Podium's partnership with Bradford White enhances its reach in the contractor market.
The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.
Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.
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