Chief of Staff at Podium

Lehi, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

7+ years of experience in program management, business operations, or a related field, ideally in tech
Proven success in managing planning cycles and optimizing operations
Strong knowledge of business metrics and financial planning
Highly organized with the ability to manage multiple priorities
Excellent communication and storytelling skills
Strong analytical skills with a focus on data-driven decision-making
Collaborative leader with a strategic mindset
(Preferred) Experience working with C-suite executives and managing cross-functional projects
(Preferred) Familiarity with project management tools (e.g., JIRA) and business models

Responsibilities

Oversee monthly, quarterly, and annual planning processes
Collaborate with Finance to build and execute the Annual Operating Plan (AOP)
Implement and improve product operations (e.g., Agile, Scrum, Kanban)
Foster a culture of continuous improvement by independently identifying inefficiencies and driving process enhancements
Serve as a strategic partner to the CTO and CEO/CPO by driving high-priority cross-company initiatives and ensuring timely delivery
Align technical initiatives with business priorities and communicate progress to stakeholders
Identify and mitigate risks, resolving roadblocks to keep projects on track
Develop communication plans to ensure transparency and alignment across teams
Act as a bridge between executives and the broader organization
Track and report key metrics to measure progress and drive decisions
Provide actionable insights to address gaps and inform strategy

Skills

Agile

Scrum

Kanban

Strategic Planning

Program Management

Process Improvement

Risk Mitigation

Cross-functional Collaboration

Annual Operating Plan

Product Operations

Communication Strategy

Podium

Streamlines local business communications and payments

About Podium

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Lehi, UtahHeadquarters

2014Year Founded

$407.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, Fintech, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag

Risks

Twilio's acquisition of Zipwhip may increase competition in business texting services.

Strategic shifts by new CMO Pauline Reader might not align with customer expectations.

Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.

Differentiation

Podium offers a unique messaging platform tailored for local business interactions.

The platform integrates seamlessly with various communication channels for unified customer experiences.

Podium's tools enable businesses to gather online reviews and enhance customer relationships.

Upsides

Podium's partnership with Bradford White enhances its reach in the contractor market.

The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.

Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.

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