[Remote] Director, Support Partner Strategy & Operations at DoorDash

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Food Delivery, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Partner StrategyOperations ManagementCustomer ExperienceGlobal OperationsProcess ImprovementBusiness TransformationAI TransformationVendor ManagementRoadmap DevelopmentCost Optimization

Questions & Answers

Common questions about this position

What is the salary or compensation for this Director role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

The role requires expertise in shaping partner strategies, driving operational innovation across global BPO partners, leading AI transformations, and influencing cross-functional teams like Network Design, Finance, Product, and S&O.

What is the team structure like for this position?

The role involves leading operational innovation across 4–8 global BPO partners within the Customer Experience & Integrity (CXI) team, which manages DoorDash’s global network of support centers.

What makes a strong candidate for this Director position?

Strong candidates excel at owning strategy by shaping partner journeys and multi-year roadmaps, driving execution with measurable impacts like cost improvements and recovery rates, and influencing organization-wide through cross-functional partnerships.

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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