Chefs d’équipe à la réussite client/Customer Success Associate (Interne/Internal

Position Overview

• Location Type: Remote
• Job Type: Not specified
• Salary: Not specified

Helpshift, a Keywords Studios studio, bridges the gap between traditional customer service channels like email and phone support and a growing consumer base that increasingly uses mobile phones and prefers messaging as their primary mode of communication. The company’s AI-powered customer service platform enables businesses to resolve issues more efficiently, boosting customer satisfaction. Leading brands such as Tencent, Supercell, Square, and hundreds of others utilize Helpshift to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves over 820 million active consumers monthly. This role offers the opportunity to work with leading B2C brands as they strive to deliver the customer support experience their customers desire. The company seeks self-starters with a bias toward action, capable of articulating data-centric viewpoints and driving impactful change.

Requirements

• Strong communication skills (implied)
• Data-driven thinking (implied)
• Proactive approach (implied)
• Interest in technology, particularly mobile messaging, Bots, and AI (implied)

Responsibilities

• Contributing to revolutionizing customer relations (implied)
• Working with leading B2C brands (implied)
• Potentially involving experimentation and change management (implied)

Application Instructions

• Not specified

Company Information

• Company: Helpshift (a Keywords Studios studio)
• Industry: Customer Service Technology (AI-powered platform)
• Notable Clients: Tencent, Supercell, Square, and hundreds of other leading B2C brands.